Work Shift
Day
Scheduled Weekly Hours
40
Summary
This position supports Mercy's philosophy of patient centered care by performing coordination activities related to patient scheduling and performing tasks and support functions under the supervision of a licensed nurse.
Job Description
Job Duties/Essential Functions
- Job Duties
- Receives and handles telephone communications accurately and timely
- Coordinates scheduling patients
- Completes data entry from procedural records in an accurate and timely fashion
- Implements changes and assists with revisions on patient orders and requests
- Organizes and prioritizes daily work effectively.
- Receives and directs visitors within the department as indicated
- Navigates the electronic medical record efficiently, orders procedures and locates documentation as necessary
- Promotes a positive and professional image, collaborates with healthcare team including physicians, nurses and discharge planners
- Follows Mercy's safety guidelines, carries out job-specific safety duties and responsibilities, and promptly reports any unsafe conditions, situations, incidents and injuries.
Department Specific Duties
Cardiovascular
- Utilizes computer systems to run requested reports for physicians, administration and quality initiatives
- Order stock and non-stock supplies for the department
- Assists in monitoring KanBan inventory management for department
- Stocking rooms
- Reviews and updates procedural schedules daily
- Responds to real/potential problems based on urgency related to procedural schedule
- Refers conflicts and procedural questions to the Manager or Supervisor
- Enters call personnel in “Person On Call” computer program
- Assists with preparing and publishing staff schedule
- Basic Life Support (BLS) certification required
Knowledge, Skills and Abilities
- Role models exemplary customer service skills both verbally and non-verbally in person and on the phone.
- Creates welcoming environment for all healthcare team members
- Remains focused in stressful situations and performs multiple tasks quickly
- Handles multiple priorities in a distracting environment
- Ability to work in close proximity to others
- Manages anger/fear/hostility
Professional Experience
- Two years of health care and/or secretarial experience preferred
- Strong computer skills required
Education
- High School Diploma or equivalent preferred
- Medical Assisting Diploma, Associate of Applied Science Degree preferred
- Medical Terminology strongly preferred
Licensure, Certification, Registration
- American Heart Assocation Basic Life Support (BLS) required as specified per department guidelines listed above.
Physical Requirements
Heavy: Exert 50-100 lbs. of force occasionally and/or 25-50 lbs. of force frequently
Pay Rate Type
Hourly
Mercy is an independent, community-based organization supporting the Cedar Rapids area for over 120 years.
Mercy is an equal-opportunity employer. We value diversity, equity, and inclusion and therefore evaluate qualified applicants without regard to race, color, ethnicity, ancestry, sex, sexual orientation, gender identity, marital status, civil union status, parental status, religion, national origin, age, disability, veteran status, and other legally protected characteristics.
