Scoring Experience Specialist (Midwest)

VARSITY SPIRIT, A VARSITY BRANDS COMPANY - THE DRIVING FORCE IN SPIRIT ACROSS CHEER, DANCE, BAND AND YEARBOOK

For over 50 years, Varsity Spirit has been the leading global source for all things spirit, including cheerleading, dance team, performing arts and yearbook. Focused on safety, entertainment and traditional school leadership, Varsity Spirit’s 5,000+ employees are dedicated to celebrating school spirit. A leader in apparel innovation, educational camps, clinics, competitions, and yearbook, Varsity Spirit impacts more than a million athletes each year.

OUR COMMITMENT TO SAFETY

At Varsity Spirit, the safety and wellbeing of the young people we serve is of the utmost importance. Since our inception 50 years ago, we have been – and remain – steadfastly committed to doing our part to create a safe and positive environment for our participants’ physical, emotional, and social development, and promoting an environment free from abuse and misconduct. Varsity has a zero tolerance for abuse in its programs, events, and associated business activities. Varsity is committed to reporting all suspicions, allegations, and incidents of abuse in full accordance with local laws and reporting requirements. Learn more at Our Commitment to Safety - Varsity.com.

WORK TYPE: Full-time

LOCATION: Remote, United States

TRAVEL REQUIREMENT: Event travel and attendance at staff meetings & trainings is required. Event travel will include overnight stays for events. As part of the event operations team during the event season which runs from October thru May this role is expected to be available to work 2-3 weekends per month. 

COMPENSATION: $50,000-$56,000

The base salary will vary based on criteria such as education, experience and qualifications of the applicant, location, internal equity, and alignment with the market.

HOW YOU WILL MAKE AN IMPACT:

The Scoring Experience Specialist plays a key role in delivering an exceptional customer and event experience by ensuring the accuracy, transparency, and consistency of Varsity All Star scoring operations across regional events. As an integral member of the Varsity All Star Scoring team, this position is responsible for supporting customers and staff by addressing all scoring-related inquiries before, during, and after events within their region. Scoring Experience Specialists report to the Manager, Scoring – All Star and are required to travel for events, as well as attend staff meetings and training sessions.

WHAT YOU WILL DO

Operational Management (Event Scoring, Staffing, Follow-Up)

• Oversee scoring operations for all regional events.
• Staffs AccuScore Officials and Judge Stand Managers at Varsity All Star events.
• Coordinates with Regional offices to confirm AccuScore Officials, secure travel arrangements, and approve payments.
• Informs the National Scoring Director of any major scoring issues that affect event rankings or bids.
• Evaluates AccuScore Officials in their region at the end of each season.
• Works with Regional logistics team to ensure access to scoring documents
• Assists with responding to Varsity All Star Scoring Inquiry forms

Training and Development (Judge Training, Post-Event Analysis)

• Follow up with AccuScore Officials post-event to identify frequently asked questions and areas requiring additional training for coaches and/or judges.
• Partners with the Scoring Support Specialist to provide targeted training to judges as needed.
• Plays a supporting role in the development and delivery of Judges Training Curriculum.

Customer Experience & Issue Resolution

• Partners with Sales and Experience Advisors and the Regional Director of Competition Experience to address post-event scoring concerns.
• Collaborates with Regional offices to identify and resolve customer scoring issues and ensure timely, accurate communication with teams and coaches.
• undefined

Additional Job Functions:

•  Serves in a support role at eventsAssist with any Virtual Events in a Scoring RoleWork End Season Events in a Scoring Role
  

QUALIFICATIONS:

KNOWLEDGE/SKILLS/ABILITIES

• Proficient in Varsity All Star scoring systems and related event technology platforms.
• Strong proficiency with productivity tools, including Microsoft Office Suite (especially Excel) and Google Workspace applications (e.g., Forms, Sheets, and Docs).
• Demonstrated ability to deliver exceptional customer service in fast-paced event environments.
• Excellent organizational and time management skills with the ability to manage multiple priorities simultaneously.
• Outstanding written and verbal communication skills, with the ability to interact effectively and professionally with diverse teams, judges, and customers.
• Proven ability to work both independently and collaboratively within cross-functional teams.
• Strong problem-solving and analytical skills to identify, address, and resolve scoring and customer issues efficiently.
• Commitment to fostering a positive, inclusive, and team-oriented work environment.

EDUCATION/EXPERIENCE

• Experience in and knowledge of current and previous scoring systems
• Experience in the cheer and dance industry is preferred

PHYSICAL REQUIREMENTS

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While not participating in an event this job operates in a professional office environment. Largely a sedentary role with some filing requiring the ability to lift files, open filing cabinets and bending or standing on a stool as necessary. Ability to sit or stand for long periods through meetings and while operating office equipment, PC’s, laptop, telephone will be required.
• During events the ability to stand and walk for long periods of time (5 hours plus) is required. The ability to communicate with customers and colleagues using the following but not limited to radio, walkie talkie, text message and email is required. The ability to lift, bend, push, pull and manipulate equipment that is a minimum of 30 lbs. is required.

#LI-KS1

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee for this job.

OUR VALUES

Service - We lead with heart. We champion community.

Passion - We love what we do. It fuels our purpose.

Integrity - We do what we promise. We own our actions and decisions.

Respect - We earn it by giving it. Because everyone deserves it.

Innovation - We never stop striving to be better. For ourselves and our community.

Transparency - We are committed to openness and honesty in everything we do.

OUR BENEFITS

We are committed to putting you and your families first. For benefits eligible roles, we offer a variety of choices and costs as well as program enhancements that align with our responsibility to elevate the employee experience. Some of our offerings include:

• Comprehensive Health Care Benefits
• HSA Employer Contribution/ FSA Opportunities
• Wellbeing Program
• 401(k) plan with company matching
• Company paid Life, AD&D, and Short-Term Disability
• Generous My Time Off & Paid Holidays
• Varsity Brands Ownership Program
• Employee Resource Groups
• Access to Financial Coaching and member-owned Credit Union
• St. Jude Partnership & Volunteer Opportunities
• Employee Perks including discounts on personal apparel and equipment!

Eligibility for company-sponsored benefits is determined by scheduled work hours, and the terms of the applicable benefit plans. Benefit offerings and eligibility requirements may vary by position and are subject to change in accordance with plan documents and applicable law.

Varsity Brands companies are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, citizenship, gender, sexual orientation, gender identity, veteran’s status, age or disability.