Bengaluru, Karnataka, India
Hybrid
We are seeking an experienced Scrum Master to lead multiple Agile teams and drive delivery excellence. The role combines Agile coaching, delivery governance, stakeholder management, Scrum of Scrums facilitation, process compliance and continuous improvement to ensure predictable and high-quality product delivery.
About the Role:
In this opportunity as a Scrum Master, you will:
Agile Delivery & Team Leadership
Facilitate Scrum ceremonies including Sprint Planning, Daily Stand-ups, Sprint Reviews, Retrospectives and Backlog Refinement.
Coach teams on Agile, Scrum and Kanban practices.
Drive sprint predictability, team maturity and continuous improvement.
Remove impediments and support teams in achieving sprint and release goals.
Delivery & Programme Management
Drive release planning, quarterly planning, milestone tracking and delivery governance.
Manage risks, issues, dependencies and escalations across teams.
Monitor team capacity, velocity, delivery health and release readiness.
Lead Scrum of Scrums and coordinate cross-functional delivery activities.
Stakeholder & Cross-Functional Communication
Serve as the primary coordination point between Product, Engineering, QA, DevOps, Architecture, Security, Operations and Business teams.
Provide regular delivery, risk, dependency and release updates to stakeholders and leadership.
Facilitate alignment across teams and drive accountability for commitments.
Azure DevOps Governance & Reporting
Ensure backlog hygiene, story readiness, estimation quality and process compliance.
Maintain dashboards and delivery metrics including velocity, capacity, burn-down and planned vs. unplanned work.
Support leadership reporting and governance reviews.
Process & Quality Governance
Maintain process documentation, team working agreements, operating procedures and delivery artifacts.
Ensure adherence to Definition of Ready (DoR), Definition of Done (DoD) and Agile standards.
Facilitate bug triage and quality review sessions.
Monitor RCA completion for critical and recurring defects and ensure corrective actions are tracked to closure.
Drive continuous improvement initiatives to reduce defects and improve delivery quality.
Automation & AI-Driven Delivery Improvement
Identify opportunities to automate recurring Scrum Master tasks such as status reporting, dashboard updates and meeting summaries using AI and workflow tools.
Leverage AI copilots (e.g., Copilot for Azure DevOps/, ChatGPT/Claude-based assistants) to draft sprint reports, release notes and stakeholder communications.
Implement automated alerts and triggers for sprint health indicators such as velocity dips, scope creep, ageing items and blocked work items.
Use AI-based analytics to predict sprint risk, forecast release dates and flag capacity or dependency conflicts before they escalate.
Automate backlog hygiene checks (missing acceptance criteria, unestimated stories, stale items) using scripts or Azure DevOps/ automation rules.
Apply AI tools to summarize retrospectives, extract themes from team feedback and recommend targeted improvement actions.
Champion the adoption of AI-assisted testing, defect triage and RCA pattern analysis to speed up quality resolution.
Evaluate and pilot emerging Agile/AI tooling and drive change management for adoption across teams.
Work Mode: Hybrid - 3 days from office.
Shift Timing: 10am IST to 7pm IST.
About You:
You're a fit for the role of Scrum Master if your background includes:
Overall 6+ years of work experience.
3+ years of relevant experience as a Scrum Master.
Experience managing multiple Agile teams simultaneously.
Strong knowledge of Scrum, SAFe, Kanban and Agile delivery practices.
Hands-on experience with Azure DevOps, Agile reporting tools.
Proven experience in stakeholder management, dependency management and delivery governance.
CSM (Certified ScrumMaster) or PSM (Professional Scrum Master) certification — mandatory.
SAFe certification — preferred.
Familiarity with AI-assisted productivity tools (e.g., Copilot, ChatGPT/Claude) and Agile tool automation (Azure DevOps rules) — preferred.
#LI-GS2
What’s in it For You?
Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected.
Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
Making a Real-World Impact: We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.
About Us
Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.
We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.
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More information about Thomson Reuters can be found on thomsonreuters.com.
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