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Bengaluru, Karnataka, India
Hybrid
Welcome to Haleon. We’re a purpose-driven, world-class consumer company putting everyday health in the hands of millions. In just three years since our launch, we’ve grown, evolved and are now entering an exciting new chapter – one filled with bold ambitions and enormous opportunity.
Our trusted portfolio of brands – including Sensodyne®, Panadol®, Advil®, Voltaren®, Theraflu®, Otrivin®, and Centrum® – lead in resilient and growing categories. What sets us apart is our unique blend of deep human understanding and trusted science.
Now it’s time to fully realise the full potential of our business and our people. We do this through our Win as One strategy. It puts our purpose – to deliver better everyday health with humanity – at the heart of everything we do. It unites us, inspires us, and challenges us to be better every day, driven by our agile, performance-focused culture.
About the role
The Scrum Master is accountable for enabling the successful delivery of digital products, platforms, and programs by leading Agile execution across one or more cross-functional teams.
This role combines Agile leadership, delivery management, product execution, stakeholder engagement, and continuous improvement to ensure teams consistently deliver high-quality business outcomes.
The Scrum Master partners with Product Managers, Product Owners, Engineering Leads, Architects, Tribe Leads, and business stakeholders to drive predictable delivery, manage risks and dependencies, optimize flow, and accelerate value realization.
Beyond Agile facilitation, the Scrum Master acts as a delivery leader who ensures the successful execution of strategic initiatives while continuously improving team effectiveness and organizational agility.
Role purpose
To lead Agile delivery execution across products, platforms and programmes by enabling teams to plan effectively, manage dependencies, remove impediments, improve flow and deliver business outcomes predictably and sustainably.
Key Accountabilities
The Scrum Master is accountable for:
Successful delivery of digital products, platforms, programmes and strategic initiatives within a Tribe, Value Stream or Product area. Improving team and cross-team delivery predictability, flow, quality and business value realization.
Managing delivery risks, dependencies, impediments and constraints that impact committed outcomes.
Enabling effective Agile planning, execution, inspection and adaptation cycles across one or more teams.
Coaching teams, Product Owners and delivery stakeholders to build sustainable Agile delivery capability.
Using metrics and evidence to drive continuous improvement, transparency and delivery decision-making.
Key role & responsibilities
1. Product & Programme Delivery Leadership
Lead the delivery of complex digital products, platforms, programmes and transformation initiatives from planning through execution and release.
Drive delivery against agreed business outcomes, product roadmap commitments, programme milestones and investment objectives.
Ensure delivery plans are realistic, transparent and aligned to product priorities, team capacity and organizational constraints.
Coordinate delivery across multiple squads, workstreams and enabling functions where outcomes span team or organizational boundaries.
Support Quarterly Planning / PI Planning, release planning and other integrated planning cycles by improving readiness, scope clarity, dependency visibility and commitment confidence.
Maintain clear delivery governance and transparency without creating unnecessary process overhead.
2. Agile Delivery Execution & Team Enablement
Enable teams to operate effectively using Agile, Scrum, Kanban and Lean delivery practices suited to the context.
Facilitate planning, refinement, reviews, retrospectives and daily alignment as decision points that improve delivery outcomes, not as process rituals.
Support Product Owners and Product Managers in backlog readiness, prioritization, sequencing and outcome alignment.
Coach teams towards stronger ownership, accountability, self-management and delivery discipline.
Help teams balance speed, quality, technical sustainability, operational resilience and measurable business value.
Create an inclusive team environment that supports collaboration, constructive challenge and sustainable pace.
3. Flow, Dependency & Impediment Management
Identify, manage and remove impediments that affect delivery progress, flow, team effectiveness and value realization.
Manage cross-team, cross-Tribe and cross-Pillar dependencies through proactive coordination, escalation and follow-through.
Improve flow of work by addressing bottlenecks, handoffs, capacity constraints, unclear ownership and delayed decision-making.
Facilitate alignment between Product, Engineering, Architecture, Security, Data, Operations and Business stakeholders where required.
Escalate risks and blockers early with clear options, trade-offs and recommended actions.
Help teams reduce work in progress and improve focus on the highest-value outcomes.
4. Stakeholder Alignment & Value Delivery
Partner with Product, Technology and Business stakeholders to ensure delivery remains aligned to strategic objectives and measurable outcomes.
Translate delivery status into clear, outcome-focused communication for Tribe Leads, Product leadership and business stakeholders.
Promote transparency on progress, risks, dependencies, decisions, trade-offs and forecast confidence.
Challenge plans, priorities or ways of working where they reduce delivery effectiveness or disconnect teams from value.
Help teams understand the customer, business and operational outcomes they are expected to deliver.
Support value optimization by connecting day-to-day delivery execution to business priorities and expected benefits.
5. Metrics, Insight & Delivery Performance Improvement
Establish and use meaningful delivery metrics to improve learning, predictability and decision-making.
Track and improve measures such as sprint goal achievement, predictability, throughput, lead time, cycle time, flow efficiency, dependency age, quality and outcome achievement.
Use delivery data to identify patterns, bottlenecks and improvement opportunities across teams and products.
Ensure metrics are used to support learning and improvement rather than compliance, reporting theatre or local optimization.
Support development of clear dashboards and delivery insights for teams, Tribe leadership and relevant stakeholders.
Drive continuous improvement actions based on evidence and inspection of outcomes.
6. Continuous Improvement & Agile Transformation
Champion continuous improvement and pragmatic Agile delivery practices across teams and Tribes.
Support Agile maturity growth at team and Tribe level by helping teams evolve their planning, prioritization, execution and feedback loops.
Contribute to Agile transformation initiatives by applying Agile principles to real delivery challenges.
Encourage experimentation, inspection and adaptation to improve delivery effectiveness.
Help teams move from activity-based execution to outcome-based delivery.
Partner with Enterprise Agile Coaches, Agile Delivery Excellence and other delivery leaders to improve consistency and shared learning across D&T.
7. Coaching, Capability Development & Community Contribution
Coach Scrum teams, Product Owners, delivery stakeholders and emerging Agile practitioners on effective Agile delivery behaviors.
Mentor less experienced Scrum Masters and contribute to capability uplift across the Agile delivery community.
Contribute to Scrum Master and Agile communities of practice by sharing patterns, lessons learned, tools and reusable delivery approaches.
Role model servant leadership, constructive challenge, delivery ownership and continuous learning.
Support onboarding of teams into Haleon’s Agile ways of working and product-centric delivery model.
Build confidence and capability in teams so that Agile ways of working are owned by the team, not dependent on the Scrum Master.
What good looks like
Leaders make decisions aligned to Agile principles and enterprise flow
Teams deliver valuable product and programme outcomes predictably and sustainably.
Delivery plans are transparent, realistic and aligned to business priorities and capacity.
Risks, dependencies and impediments are visible early and actively managed to resolution.
Agile ceremonies improve decisions, alignment and outcomes rather than simply following process.
Metrics are used for learning, improvement and delivery confidence, not compliance.
Teams demonstrate stronger ownership, accountability, collaboration and customer focus.
Product, Engineering and Business stakeholders have shared visibility of progress, trade-offs and outcomes.
The Scrum Master is recognized as a delivery leader and Agile practitioner who improves product and programme delivery performance.
Qualifications & skills
Essential
Deep experience in Agile, technology delivery and enterprise transformation
9 - 12 years of experience in operating as a Scrum Master within complex enterprise environments.
Strong experience leading Agile delivery of digital products, platforms, programmes or transformation initiatives.
Proven experience supporting multiple Agile teams within Tribe, Value Stream, Portfolio or Product structures.
Strong understanding of Scrum, Kanban, Lean Agile delivery, product operating models and scaled Agile practices.
Demonstrated ability to manage delivery risks, dependencies, impediments and stakeholder expectations.
Strong facilitation, coaching, influencing, conflict resolution and communication skills.
Experience using metrics and data to improve predictability, flow, quality and business outcomes.
Ability to operate effectively in global, matrixed and cross-functional Digital & Technology environments.
Strong facilitation, coaching and influencing skills
Preferred
Experience working in large Digital or Technology organizations.
Experience working in Consumer Healthcare, FMCG, Retail, Digital Commerce, Data & Analytics or Enterprise Platforms.
Experience supporting Tribe, Portfolio, Pillar or enterprise-level delivery improvement.
Exposure to portfolio planning, financial governance, delivery assurance and value-based prioritization.
Relevant Agile certifications such as PSM, CSM, SAFe, ICAgile, Scrum@Scale or equivalent.
Experience contributing to Agile communities of practice or Scrum Master capability development.
Experience working across both product and programme delivery environments.
Job Posting End Date
2026-08-31
Haleon are committed to mobilising our purpose in a way that represents the diverse consumers and communities who rely on our brands every day. It guides us in creating an inclusive culture, where different backgrounds and views are valued and respected – all in support of understanding and best serving the needs of our consumers and unleashing the full potential of our people. It’s important to us that Haleon is a place where all our employees feel they truly belong.
During the application process, we may ask you to share some personal information, which is entirely voluntary. This information ensures we meet certain regulatory and reporting obligations and supports the development, refinement, and execution of our inclusion and belonging programmes that are open to all Haleon employees.
The personal information you provide will be kept confidential, used only for legitimate business purposes, and will never be used in making any employment decisions, including hiring decisions.
If you require a reasonable adjustment or accommodation or other assistance to apply for a job at Haleon at any stage of the application process, please let your recruiter know by providing them with a description of specific adjustments you are requesting. We’ll provide all reasonable adjustments to support you throughout the recruitment process and treat all information you provide us in confidence.
The Haleon recruitment team will contact you using a Haleon email account (@haleon.com). If you are not sure whether the email you received is from Haleon, please get in touch.