Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Our Platform pods build the foundational AI capabilities that integrate directly into developer workflows across Southwest. Pod 1 – Platform AI & Integration focuses on GitLab Duo Agent Platform, the enterprise Knowledge Graph, and AI-powered developer workflows, while Pod 2 – Platform & AI Accelerators focuses on platform accelerators, Terraform-based cloud provisioning (CCP→CCPNext), and Backstage Golden Paths. Together the pods enable intelligent automation, faster developer productivity, and consistent AI adoption across the enterprise — connecting data, systems, and context so engineering teams can move faster with greater confidence.

We are hiring two Scrum Masters — one dedicated to each of the two Platform pods (one on Pod 1 – Platform AI & Integration and one on Pod 2 – Platform & AI Accelerators). As Scrum Master, you'll drive the operating health of your pod as it stands up in our Hyderabad office and grows into a core engine of Southwest's developer platform. You'll enable predictable delivery through disciplined ceremonies and data-driven improvement, remove impediments, and build the connective tissue across a globally distributed team so AI-enabled platform capabilities reach engineering teams faster.

Responsibilities

Organize and facilitate planning, daily stand-up meetings, reviews, retrospectives, sprint and release planning, demos and other Scrum-related meetings
Serve as the team’s radiator, ensuring necessary internal and external communication, while improving overall transparency
Ensure the development teams are practicing the core Agile values, practices and principles of collaboration, prioritization, team accountability, and visibility
Look for avenues to increase the productivity effectiveness of the teams in any way possible
Assist team with making appropriate commitments through story selection, task definition
Add value to the team and organization and coach the team up
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to demonstrate capacity in airport/airline operations, airport finances, contracts, and high regard for interpersonal relationships
Ability to produce working contracts among different stakeholders such as definition of done, scope lock, acceptance of work etc.
Skilled in strong organization and communication
Skilled in utilizing strong problem-solving in an unstructured environment as a self-starter
Skilled in planning, preparing for, and leading meetings
Ability to demonstrate and maintain an extremely high regard for confidential and sensitive information
Skilled in SAFe

Education

Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training
Preferred: SAFe SM/SASM certification
Preferred: CSM or PSM

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in:
- Scrum framework and Kanban methods
- Velocity and flow metrics
- Techniques for increasing team effectiveness
- 2-5 years of relevant work-related experience
- 3-5 Years Scrum mastery for delivery teams: ceremonies, sprint planning, retrospectives, impediment removal.
- Experience coaching teams working on AI/agentic products where outputs are probabilistic (evals as tests).
- Operational rigor: tracking velocity/WIP/throughput, predictability, and continuous improvement actions.
- Facilitation and conflict resolution across PO/engineering/QA and cross-team dependencies.
- Tooling proficiency (Jira/Azure DevOps), dashboards, reporting, and release readiness coordination.

Other Qualifications

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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