Scrum Master Chapter Lead/Coach

Venture outside the ordinary - TMX Careers

The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets.  United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.

Ready to be part of the action?

This role requires a unique balance of people leadership, technical mastery of the Scrum framework, and organizational coaching to ensure both the competency of the team members and the effectiveness of the Agile adoption.

1. Core Accountabilities

2. Key Responsibilities

A. Talent Development & Management (The Chapter Lead Function)

• Recruitment & Retention: Define the necessary skills for a successful Scrum Master, participate in recruiting, and manage performance reviews, compensation, and career pathing for all Chapter members.

• Mentorship & Coaching: Conduct regular 1:1 sessions to mentor Scrum Masters on complex situations (e.g., resolving cross-team dependencies, managing difficult stakeholders, coaching a resistant Product Owner).

• Capability Building: Identify gaps in the Scrum Master craft across the organization (e.g., facilitation skills, metrics collection) and organize or deliver targeted training and workshops to close those gaps.

• Community of Practice: Lead the Scrum Master Chapter meetings to facilitate knowledge sharing, promote consistency, and drive continuous improvement in the shared way of working.

B. Process & Governance (The Scrum Master Expert Function)

• Standardization: Establish and maintain the organization’s standards for the Scrum framework, including how events are run, how impediments are escalated, and the definition of common terms (e.g., Definition of Done).

• Impediment Removal: Address and resolve systemic impediments that exist outside of a single team's control (e.g., organizational funding models, cross-departmental bureaucracy).

• Metrics & Reporting: Define and coach Scrum Masters on effective metrics (e.g., cycle time, lead time, team happiness, velocity) to drive data-informed continuous improvement and transparent reporting to leadership.

C. Organizational Agility (The Agile Coach Function)

• Scale Agility: Coach multiple teams, Programs, or Tribes on advanced Agile and scaling frameworks (e.g., LeSS, SAFe, Spotify model) to optimize flow and collaboration.

• Leadership Coaching: Coach senior leadership on Agile mindset, roles, and their responsibilities in supporting the shift (e.g., how to run effective governance boards, how to fund value streams).

• Culture Change: Act as an agent of change, challenging existing processes and cultural norms to foster a culture of transparency, psychological safety, and rapid feedback.

3. Required Skills & Experience:

MUST Haves:

Experience:

• Industry:.10+ years working in the Financial Industry as an IT professional with strong understanding of the capital markets business

• Scrum Master: 5+ years as a Scrum Master, with a proven track record of resolving impediments and improving team flow. 

• Deep Agile Expertise: Expert-level knowledge of Scrum, Kanban, and general Lean principles. 

• Coaching: 2+ years experience professional coaching, mentoring & training others on Agile Mindset, Principles and frameworks.

• Stakeholder management: Excellent communication, collaborative, analytical and problem solving skills.

• Conflict Resolution: Exceptional ability to facilitate dialogue and resolve conflicts between different teams, departments, or senior stakeholders.

Technical Skills:

• Tooling: 5+ years expert-level use and knowledge of Jira and Confluence.

• Foundations: Strong grasp of SDLC, SQL, and API/Integration concepts to bridge the business-technology divide.

Certifications:

1. Certified Scrum Master (or equivalent)

2. SAFe Agilist or equivalent

Agile Principles You Live By

• See the Whole: You analyze needs in the context of the big picture.

• Think as a customer: You can coach teams during iteration reviews to demonstrate the solution through the eyes of a specific Persona rather than showing code or database tables.

• Stimulate Collaboration: You create environments where everyone contributes value.

Travel required between offices(Toronto-Montreal) up to 10% of the time.

Nice to have/ Preferred: 

• Financial markets certification(like IFC, CSC or equivalent)

• Experience with AI tools for accelerating productivity or efficiency(eg. Atlassian ROVO)

• IIBA-AAC (Agile Analysis Certification) 

• Agile Coach certification (e.g., ICP-ACC)

• Management: Experience with line management, performance reviews, and career development.

Salary Range: 130,000/year -150,000/year CAD

Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience. 

The recruiting efforts for this role are intended to fill a vacant position.

In the market for…

Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.

Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.

Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.

Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived! 

Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.

Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.

Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located. 

TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.