Job Description

JOB SUMMARY:
Student Manager is required to know all policies and be able to enforce them tactfully and respectfully. Student Managers work to maintain a clean cafe, train, correct and mentor other student employees, and work with cash funds or maintain money as needed. Student Managers support management staff and other off campus employees to complete any tasks as assigned. Student Managers may be key holders (closers/openers) with proper instruction. This position performs tasks and responsibilities that are equivalent to an off campus, Dining Services staff member. Specialized skills are required to perform complex tasks. High levels of accountability and professionalism required. Supervision of other student employees is required.

SPECIFIC DUTIES:
• Trains and mentors student employees and ensures safe, hygienic and professional behavior. Assigns tasks to student employees, and helps keep them on track. Makes sure morning, mid shift and/or evening checklist are complete.
• Completes food/drink orders/production as assigned. Maintains food/drink stations. Cleans, organizes and stocks.
• Provides excellent customer service, and acts as a representative of our department. In the absence of a Manager or Lead, assists with customer complaints or problems and finds workable solutions
• Helps student employees make menu items correctly and efficiently with excellent presentation.
• Knowledge of Virginia health code standards, and mentors others to ensure sanitation and safety.
o A class or tutorial will be provided to gain adequate knowledge of food preparation, sanitation and safety.
o A class or tutorial will be provided to gain adequate knowledge of allergen awareness, cross contamination and cross contact prevention
• Assists manager/lead in day-to-day operating functions such as schedule management, replenishing cash funds, deposits, inventory, ordering and other office functions. Manages Opening/Closing activities during shift, and ensures that standards are met. Assists during inclement weather planning and staffing.
• Assists with any student employee who has problems or concerns, and helps find workable solutions for them using available resources and mentorship of management
• Assists in special projects or training as assigned by manager.

QUALIFICATIONS:
-2 Years (3 full semesters cumulative experience) of experience in an on campus café or restaurant location with progressive duties assigned. Experience in training, mentoring and managing. OR 1 year experience in shift leadership or high level of responsibility at an off campus food services location required.
-Excellent communication skills, reliability and accountability.
-Must have ability to multi task and work efficiently in a fast-paced environment
-Must be able to work productively with little supervision.
-Must have a friendly and approachable demeanor, and a calm attitude when under pressure.
-Must be able to provide guidance and correction in a productive and respectful tone.
-Must be able to stand for long periods. Must be able to lift 25 pounds.

Pay Grade:  SP Student 4, starting at $14.25/hr

Note to Applicant:

This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.