Job Description
JOB SUMMARY:
The Modlin Center for the Arts hosts a wide variety of academic performances and University events, as well as a multitude of professional concerts, theatre, and dance performances from artists all over the world. The Assistant House Manager coordinates and oversees the smooth operation of all front of house audience activities at assigned events throughout the academic year. The position involves interacting with fellow students, outside patrons, and community members to ensure an enjoyable and safe experience at the Modlin Center.
Preference given to applicants intending to be enrolled and working for the entire academic year.
SPECIFIC DUTIES:
- Oversee event from the front of house start to finish with direction from Associate House Manager and House Manager
- Represent Modlin Center as the visible presence throughout the event and serve as the point person to assist patrons and/or handle potential escalations
- Ensure Modlin Center’s performance spaces are prepared to welcome guests
- Provide training and placement for volunteer ushers
- Greet all patrons
- Assist with seating, ticketing and other customer service needs
- Perform all duties in accordance with established safety procedures
- Organize opening and closing house with Production and Box Office staff
- Communicate with various Modlin Center staff and/or event producer during event
- Properly document show and incident reports for recording keeping purposes
- Be a confident and assertive communicator while maintaining a polite and professional demeanor
- Make recommendations for improving the patron experience
- Attend regularly scheduled professional trainings on customer service, first aid, and emergency management
QUALIFICATIONS:
- Enthusiasm for the arts
- Ability to represent Modlin in a professional manner
- Strong customer service and/or interpersonal skills
- Desire to ensure that patrons have the best experience possible
- Ability to work independently in a fast-paced environment and solve problems in a quick and efficient manner
- Detail oriented, particularly in respect to safety and patron service
- Flexible schedule based on event scheduling needs, including daytime and evening/weekend hours
- Must be able to commit to 8-15 hours per week (no week is ever the same)
- Dress is business casual and professional (no jeans, halters or sandals)
- Students of all disciplines and majors are encouraged to apply
Pay Grade: SP Student 1, starting at $13.75
Note to Applicant:
This position profile identifies the key responsibilities and expectations for performance. It cannot encompass all specific job tasks that an employee may be required to perform. Employees are required to follow any other job-related instructions and perform job-related duties as may be reasonably assigned by his/her supervisor.
