WHO WE ARE:
A New York landmark since 1901, Bergdorf Goodman represents the global pinnacle of style, service and modern luxury. With its rich history of showcasing leading and emerging designers, the iconic store at 5th Avenue and 57th Street—the crossroads of fashion—is a singular destination for discerning customers around the world. BG.com expands on Bergdorf Goodman's heritage, showcasing coveted collections for men and women in an unparalleled online shopping experience. Bergdorf Goodman is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
YOU WILL BE:
The BG Client Concierge Representative, will work with the Client Engagement team as a primary point of contact for customers requesting service through our Customer Care platform. This role will involve handling inquiries, lookbook creation, email copywriting, resolving issues, processing transactions, and providing information about our products and services. The BG Client Concierge Representative needs to be passionate about delivering exceptional customer service, has excellent communication skills, and thrives in a fast-paced environment.
WHAT YOU WILL DO:
• Responding to client inquiries via phone or email
• Exceeding customer expectations by providing assistance with a positive attitude and attention to detail
• Recommending merchandise based on product knowledge and customer preferences
• Ensures they are knowledgeable and self-learning of vendors and product categories
• Demonstrates timely follow-up and follow-through on customer requests and commitments
• Actively create a welcoming environment through teamwork and collaboration
• Effectively utilizes mobile devices to communicate with customers and expand business
• Effectively utilizes available clientele tools and resources to increase personal business
• Frequently advise customers of the benefits of the BG Loyalty program
• Work to develop long term customer relationships
• Ensures audit compliance and accurate record keeping
• Create personalized gift lookbooks and polished email copy that makes gifting seamless for clients
• Demonstrate flexibility and ability to adapt to the changing needs of the business
• Keep proprietary info in BG. Utilizing the utmost discretion in all communication.
WHAT YOU WILL BRING:
• Ability to efficiently operate Point-of-Sale (POS) systems and accurately process client transactions.
• Excellent verbal and written communication skills paired with strong problem-solving abilities and a customer-first mindset.
• Strong multitasking skills with the ability to prioritize tasks effectively in a fast-paced environment.
• High level of patience, empathy, and active listening when serving clients.
• A positive attitude, strong work ethic, and the ability to handle stressful situations or changing business needs gracefully.
• Commitment to staying informed about product features, company promotions, and luxury industry trends.
• Active participation in required training sessions and product knowledge seminars.
• Willingness to work a flexible schedule based on business needs, including weekends, evenings, and holidays.
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
Salary Range $19.61 - $24.51*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
