WHO WE ARE:
Saks Fifth Avenue is a leading destination for luxury fashion, blending bold curation with a visionary, modern point of view. Since its inception in 1924, the company has delivered one-of-a-kind shopping experiences, featuring an expertly curated assortment of fashion and highly personalized customer service. Through an integrated retail model, we deliver a seamless customer journey across our portfolio of stores in leading luxury markets, complemented by a strong digital presence and remote selling offerings. Saks Fifth Avenue is part of Exemplar Luxury Group, the luxury collective uniting coveted brands with unrivaled customer experiences.
Job Description:
YOU WILL BE:
• A skilled multi-tasker who can pivot to support team members where needed
• Deliver high service standards in alignment with customer expectations
• Superior verbal communication and interpersonal skills
• Bi/multi lingual
• Ability to effectively communicate with clients, co-workers, and management in a professional and courteous manner
• Have an understanding of and passion for client service, brand heritage and luxury culture
• Possess a positive, solution-oriented, and client-focused mindset
• Thrive in a fast-paced environment and have the flexibility to adapt to change
• Always portray a professional and polished demeanor demonstrating confidence and a positive attitude
WHAT YOU WILL DO:
• Greet and engage customers with warmth and professionalism, ensuring an outstanding first impression.
• Conduct personalized experiences highlighting key products and services, and brand heritage.
• Facilitate connections throughout the store to optimize service opportunity and customer experience.
• Operate flexibly between the sales floor and the Concierge Lounge, adapting to the needs of each environment.
• In the Concierge Lounge, warmly welcome guests, handle check-ins, and register visitors efficiently.
• Offer complimentary beverages and manage coat check services with attentiveness and discretion.
• Maintain an organized, inviting lounge environment that reflects the luxury standards of the brand.
• Collaborate with sales associates and management to deliver a seamless and elevated customer journey.
• Flexibly manage your schedule to accommodate peak store hours, special events, and VIP appointments.
WHAT YOU WILL BRING:
• A Customer Obsessed Mindset
• A passion for providing a seamless and elevated experience for clients
• Knowledge of hospitality and/ or related customer facing industry
• Ability to quickly problem solve client concerns and determine solutions with limited supervision
• Available to work a flexible schedule that includes nights, weekends, and holidays
• Ability to interact professionally and respectfully
YOUR LIFE AND CAREER AT EXEMPLAR LUXURY GROUP:
- Opportunity to work in a dynamic fast paced environment at a company experiencing growth and transformation
- Exposure to rewarding career advancement opportunities across the largest multi-brand luxury retailer from retail to distribution, to digital or corporate
- Comprehensive benefits package for all eligible full-time employees (including medical, vision and dental)
- An amazing employee discount
Benefits: We offer the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, basic life insurance, supplemental life insurance, disability insurance, and a variety of additional voluntary benefits (such as critical illness, hospital and accident insurance).
Thank you for your interest with Exemplar Luxury Group. We look forward to reviewing your application.
Exemplar Luxury Group is an equal employment opportunity employer and is committed to providing reasonable accommodations to applicants with disabilities. If you are interested in applying for employment with Exemplar Luxury Group and would like to request special assistance or an accommodation, please contact candidatesupport@exemplarluxury.com.
Salary Range $22.03 - $27.54*
Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors.
