Vail Health has become the world’s most advanced mountain healthcare system. Vail Health consists of an updated 520,000-square-foot, 56-bed hospital. This state-of-the-art facility provides exceptional care to all of our patients, with the most beautiful views in the area, located centrally in Vail. Learn more about Vail Health here.
Some roles may be based outside of our Colorado office (remote-only positions). Roles based outside of our primary office can sit in any of the following states: AZ, CO, CT, FL, GA, ID, IL, KS, MA, MD, MI, NC, NJ, OH, OR, PA, SC, TN, TX, UT, VA, WA, and WI. Please only apply if you are able to live and work primarily in one of the states listed above. State locations and specifics are subject to change as our hiring requirements shift.
About the opportunity:
Schedules outpatient Imaging and Cardiopulmonary testing in a timely and efficient manner. Works with providers, clinical staff and technologists to obtain complete orders and schedule correct procedures. Verifies patient demographics and Insurance details to create Pre-Registration Encounters for all Scheduled Procedures.
What you will do:
- Accurate and timely scheduling of Outpatient Imaging and Cardiopulmonary procedures. Considers preparation instructions, provider request and patient preferences when selecting location date and time for the appointment. Follows Scheduling and Insurance Guidelines.
- Responsible for answering incoming phone calls, taking complete messages, prioritizing and redirecting calls appropriately.
- Obtains complete orders prior to scheduling. Works closely with clinic staff, providers and technologists to ensure demographic and insurance information is up to date, orders are accurate and diagnosis codes support medical necessity.
- Creates complete and accurate Pre-Registration accounts for all scheduled appointments.
- Uses scheduling request lists to make outgoing calls to patients as orders come in. Documents contact attempts and selects appropriate dates for follow up calls. Enters clear comments for tracking and communication with staff and providers. Follows reminder call procedures.
- Provides patients with complete preparation instructions, education, directions, and check in times. Addresses or redirects patient questions appropriately.
- Responsible for coordinating with other staff members and schedulers when out of the office to ensure scheduling activity continues seamlessly.
- Demonstrates excellent communication skills and phone etiquette. Interacts with external and internal parties with respect, courtesy, and sensitivity.
- Role models principles of a Just Culture and Organizational Values.
- Perform other duties as assigned. Must be HIPAA compliant.
This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.
What you will need:
Experience:
- Previous admitting or clerical experience preferred
- Working knowledge of medical terminology preferred
License(s):
Certification(s):
Computer / Typing:
- Must possess, or be able to obtain within 90 days, the computers skills necessary to complete online learning requirements for job-specific competencies, access online forms and policies, complete online benefits enrollment, etc. Office-level typing and computer skills are required.
Must have working knowledge of the English language, including reading, writing, and speaking English.
Education:
Benefits at Vail Health Include:
- Competitive Wages & Family Benefits:
- Competitive wages
- Parental leave (4 weeks paid)
- Housing programs
- Childcare reimbursement
- Comprehensive Health Benefits:
- Educational Programs:
- Tuition Assistance
- Existing Student Loan Repayment
- Specialty Certification Reimbursement
- Annual Supplemental Educational Funds
- Paid Time Off:
- Up to five weeks in your first year of employment and continues to grow each year.
- Retirement & Supplemental Insurance:
- 403(b) Retirement plan with immediate matching
- Life insurance
- Short and long-term disability
- Recreation Benefits, Wellness & More:
- Up to $1,000 annual wellbeing reimbursement
- Recreation discounts
- Pet insurance
