Job Description
At Nordstrom, our customers build our brand, but it is driven by our people. You will contribute to our long-standing culture and reputation by giving the best service, being a great teammate, and meeting sales goals. You bring expertise, energy, and genuine care to every interaction. You love fashion, thrive on building relationships, and take pride in creating an experience that brings customers back. This is a professional sales role with real earning potential
Whatever your department, your #1 job is the same: help customers feel good and look their best.
- In Women's Apparel, you'll help customers build a wardrobe that works for real life, from everyday pieces to special occasions. Build lasting relationships by listening to what customers want, offering styling suggestions, and following up when new arrivals fit their taste. Grow your expertise in fit and fashion trends and recommend alterations and tailoring when it helps a customer feel confident in what they choose.
- In Shoes, you'll help customers find the perfect footwear through personalized service and product expertise, backed by fit specialists and a stockroom built to keep pace with a fast-moving department. Build relationships by understanding customer preferences, presenting curated selections, assisting with fit, buckling and lacing, and creating a seamless experience.
- In Men's Apparel, you'll help customers build complete wardrobes by combining casual and dress apparel to fit their lifestyle, career, and special occasions. Bring styling expertise across sportswear, suiting, and finishing pieces like belts, socks, underwear, shoes, and accessories to create coordinated looks from head to toe.
- In Kids Apparel & Shoes, you'll create a fun, welcoming shopping experience for parents, kids, and gift-shoppers alike. Build rapport, offer expert sizing guidance, and grow long-term relationships through follow-ups as children grow into their next sizes. Partner with expecting and new parents to help them navigate baby essentials, including shoes and baby gear.
- In Jewelry, Handbags, Accessories & Luggage, you'll help customers complete their look and meet every day needs with jewelry, handbags, wallets, luggage, scarves, sunglasses, and other accessories. Use your fashion and product expertise to recommend items that fit a customer's style and lifestyle, and educate them on features, materials, craftsmanship, and brand differences
A day in the life…
- Deliver Nordstrom's 5-Point Selling Standard in every customer interaction: Say Hello, Small Talk, Be Helpful & Sell, Fashion Authority, Follow-up.
- Build and grow a personal customer base through in-store interactions, outreach, and digital tools
- Offer honest, confident style and fit feedback that earns trust and drives loyalty
- Set and achieve personal sales goals, and stay accountable to results
- Keep the department customer-ready, including stocking, re-merchandising, price markdowns, merchandise recovery, and participate in bi-annual inventory count
- Stay current on product knowledge and trends to serve as a trusted style resource
- Show up for your team every shift, communicate openly, contribute to a positive team environment, and pitch in to help the department stay productive
- Able to commit to a flexible schedule to meet business needs, including evenings, weekends, and peak periods
- Follow Up - Build lasting relationships to drive predictable business by using the 2-2-2 Method (follow up 2 days, 2 weeks, and 2 months after a purchase), Nordy Club enrollment, and Personal Book (your tool for tracking customers so outreach feels personal)
You own this if you have…
- A genuine passion for fashion, styling, and customer experience
- A self-motivated, goal-oriented approach with a track record of hitting targets
- Strong communication and relationship-building skills with a wide range of customers
- A team-first mindset, looking for ways to help your teammates and department succeed
- Comfort with technology and digital selling tools
- The ability to prioritize and stay organized in a fast-paced, high-volume environment
- Flexibility to work varied hours based on business needs
- Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing and pulling
- Handle bulky and sometimes awkwardly shaped items, which include reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
Schedule
Hours vary by week based on business needs, including evenings, weekends, and holiday or event shifts. This role may also require occasional flexibility to support other departments.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations.
Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
$21.90 - $21.90 Hourly
At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men’s Fragrance sales roles typically receive is 3%.
We’ve got you covered…
Our employees are our most important asset and that’s reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_07-14_Variable_ES-US.pdf
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ’s for relevant information and guidelines.
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
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