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Chicago, Illinois, United States
Onsite
Job Title: Second Shift Operations Coordinator
Location: Maggie Daley Park, Chicago, IL
Reports To: Maggie Daley Park Manager
Position Summary:
The Operations Coordinator is responsible for overseeing all second-shift operations at Maggie Daley Park, ensuring the safe, efficient, and seamless execution of daily facility operations while serving as the Manager on Duty (MOD) during evening/weekend hours. In this role, the Operations Coordinator provides operational oversight across the park while directly managing two key attractions: the Rock-Climbing Wall and the Ice-Skating Ribbon. This position oversees part-time staff, including climbing instructors and seasonal Ribbon staff. The role ensures exceptional guest service, compliance with Legends Global's safety and operational standards, and the efficient coordination of staff and daily operations.
Key Responsibilities:
Assist Maggie Daley Park Manager with interviews, hiring and scheduling of seasonal staff
Working alongside park stakeholders such as Mini Golf, Concessions and CPkD programming to ensure smooth operations and strong communication
Train new hires on standard operating procedures, safety protocols, and customer service expectations
Foster a positive, inclusive, and collaborative work environment
Ensure staff adhere to uniform, attendance, and conduct standards
Conduct daily safety checks of the climbing wall, harnesses, belay systems, ice rink surface, and playground areas
Ensure compliance with safety standards for climbing, skating, playground and overall park operations, including incident response protocols
Monitor and document incident reports, equipment concerns, and preventative safety measures
Work with Maggie Daley Park Manager and Operations Manager to quickly address hazards or equipment failures
Support the execution of emergency response procedures in coordination with park leadership as needed
Ensure cleaning, security and operational standards are implemented daily
Assist the Maggie Daley Park Manager in overseeing staffing levels to optimize coverage, budget alignment, and guest experience
Serve as the on-site leadership representative during operating hours for guests, parents, and vendors
Resolve guest complaints or conflicts promptly and professionally
Conduct routine walkthroughs to ensure signage, rentals, and equipment are accessible, clean, and in good condition
Oversee ticketing, rental, and check-in processes to ensure smooth operation and minimize wait times
Plan and execute seasonal transitions (e.g., from skating to climbing season)
Monitor weather and environmental conditions to support safe and effective operational decisions
Assist in developing and delivering zamboni operator trainings
Upkeep adequate inventory levels of safety equipment, rental skates, climbing shoes, chalk, ice melt, first aid supplies, and other operational materials
Participate in facility maintenance and improvement meetings with vendors and contractors while supporting project coordination efforts
Complete other job responsibilities and duties as assigned
Qualifications:
2–4 years of experience in operations, recreation, facility management, or similar field
Supervisory experience with part-time or seasonal staff
CPR/First Aid certification required or ability to obtain certification upon hire
Strong organizational, communication, and time-management skills
Ability to work weekends, holidays, and evenings
Ability to work flexible shifts
Familiarity with climbing wall safety and ice rink operations is a plus
Preferred to have Zamboni experience
Work Environment:
On-site at Maggie Daley Park
Combination of indoor and outdoor work in varying weather conditions
Requires walking, standing for extended periods, and occasional lifting
Benefits:
Generous Paid Time Off, Sick Time, and Personal Time
Health, Dental, Vision Insurance
401(k) Investment Plan, with a discretionary employer match up to 3%
Employer-paid and supplemental life insurance
Short – and long – term disability insurance available
Salary: $55,000 - $60,000
To Apply:
Only candidates that apply through our online system will be considered. Applicants that need reasonable accommodations to complete the application process may contact: 312-235-7148
Recruiter: Maggie Szot
Contact: (312)-235-7148
Soldier Field – ASM Global
1410 S. Museum Campus Drive
Chicago, IL 60605
Legends Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor
