Temporary position for 6 months
Desjardins is seeking a team-oriented leader to join our Claims Operations team as Section Manager of the Claim Reporting Specialists. In this role, you will lead and support a new hire team in Calgary responsible for managing the intake and reporting of auto or property claims, ensuring operational excellence and a seamless experience for our members and clients. This position requires someone who excels at developing talent, coaching individuals and teams, and building a collaborative, high-performing team environment. You will play a key role in aligning your team’s work with the broader goals of the Claims Division, while fostering a culture of accountability, engagement, and continuous improvement. More specifically, you will be required to:
- Drive Strategic Execution: Collaborate with your manager and peers to implement the strategic priorities of the Claims Division.
- Support change initiatives and contribute to the Claims vision of a Sweeter Future.
- Manage Operations: Oversee daily claim reporting activities, ensuring accuracy, efficiency, and alignment with service standards and organizational goals.
- Build Effective Teams: Create an environment of trust, collaboration, and shared purpose, ensuring the team is engaged, aligned, and equipped to deliver results.
- Foster a High-Performance Culture: Manage individual and team performance through clear objectives, coaching, and continuous feedback, while promoting accountability and results-driven practices.
- Champion Client Satisfaction: Ensure that all service activities meet or exceed expectations, delivering a consistent and positive experience for members and clients.
- Engage Stakeholders: Maintain strong relationships with internal and external partners to ensure smooth operations and member/client satisfaction.
- Promote a culture of engagement, inclusion, and talent development in line with Desjardins values.
What we offer*
- Competitive salary and annual bonus
- 4 weeks of flexible vacation starting in the first year
- Defined benefit pension plan that provides predictable, stable income throughout retirement
- Group insurance including telemedicine
- Reimbursement of health and wellness expenses and telework equipment
*Benefits apply based on eligibility criteria.
#ONCL03*
What you bring to the table
- Bachelor’s degree in related field
- A minimum of five years of experience including one year of experience in a management role or as part of a leadership development pool
- Please note that other combinations of qualifications and relevant experience may be considered
- Experience in a management, coaching, mentoring, or leadership role
- Experience in Property & Casualty insurance
- Chartered Insurance Professional (CIP) designation (completed or in progress)
- Expert knowledge of English due to the nature of the duties or work tools or because the position involves interactions with English speaking partners, members and/or clients
- Intermediate knowledge of the Auto and Property Claims operations and the provincial insurance contracts of the regions of Ontario, Alberta, and Atlantic Canada
- Available to work evenings and weekends on a rotational basis
- Available for travel to the Calgary office
Action oriented, Customer Focus, Decision quality, Develops talent, Differences, Drive results, Engagement, Nimble learning, Teams, Work processes
Equity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion. We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all. At Desjardins, we have zero tolerance for discrimination of any kind. We believe our teams should reflect the diversity of the members, clients and communities we serve.
If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know. We can provide accommodations at any stage in the recruitment process. Just ask!
Trade Union (If applicable)
Job Family
Management (FG)
Unposting Date
2026-10-31
