Security Account Manager

#securitymanager

Account Manager needed in Knoxville, TN

Account Managers manage, supervise and coordinates the activities, at the field level, of all assigned
Security Officers and executes all tasks related to maintaining prescribed standards in compliance with
the Standard Operating Procedures.

Manages 1-5 subordinates who supervise up to 100 employees of said account/posts.
Responsible for the overall direction, coordination, and evaluation of the sites. Also directly
supervises up to 100 hourly employees. Carries out supervisory responsibilities in
accordance with the organization's policies and applicable laws. Responsibilities include training
employees; planning, assigning, and directing work; appraising performance; rewarding and
disciplining employees; addressing complaints and resolving problems.

Manager will be available 24 hours per day, seven days per week. Travel up to 50% to inspect assigned accounts/posts
or corporate travel as needed.

Performs administrative activities associated with the effective management of assigned account
operations, including compiling, storing, and retrieving data for reports;
• Partners with Human Resources to ensure thorough training of all assigned employees in the
area of client, company, government, and customer policies, procedures, and regulations.
Coordinates and/or conducts site-specific OJT, client-specific training, and annual refresher
training for security personnel, as well as meets corporate training standards;
• Meets all contractual scheduled hours with minimal unbilled overtime. Ensures that overtime costs
are managed effectively within company targets;
• Reconciles security logs against shift responsibilities and patrols; reviews incident reports before
submitting to the client, and coordinates preliminary investigations;
• Performs account audits and off-hour visits, completing required documentation;
• Develops/maintains operational procedures so that valid, site-specific post orders are always
available for reference by the security staff;
• Manages uniforms, equipment, supplies & vehicles needs at each client site; maintains equipment
inventory.
• Maintains responsibility for assigned account(s) and security personnel seven days a week.
Although supervision is in place, the Operations Manager must be available via cell phone

Competency
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):
Competency
Analytical – Collects and researched data; Uses intuition and experience to complement data; Designs
work flows and procedures;Synthesizes complex or diverse information; Uses intuition and experience to
complement data.
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information
skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason
even when dealing with emotional topics.
Project Management - Develops project plans; Coordinates projects; Communicates changes and
progress; Completes projects on time and budget; Manages project team activities.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance;
Meets commitments.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others
without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and
gets clarification; responds well to questions; demonstrates group presentation skills; participates in
various meetings.
Professionalism – Approaches others in a tactful manner; Reacts well under pressure Treats others with
respect and consideration regardless of their status or position; accepts responsibility for own actions;
Follows through on commitments.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and
thoroughness; is fully committed to the Quality Management System (QMS).
Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase
productivity; Works quickly.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond
guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s
approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapt to new product introduction, emergent business needs, and business evolution.
Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered
when absent; Arrives at meetings and appointments on time.
Dependability - follows instructions, responds to management direction; takes responsibility for own
actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes
tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;
Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for
and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates
suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others' attention.

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Associate’s degree and a minimum of three years management experience in security or related preferred
• Microsoft Office software, eHub (preferred) and working knowledge of Internet programs.
• Valid State Driver’s License, CPR/AED/First Aid Certification (if applicable).
• Valid Security Officer License will be issued after the licensing class
• Ability to pass a criminal background check and drug test.
• Available as needed to meet business needs.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.