About the Role  

In this important role, you will observe and timely report all safety and/or security hazards relating to visitors, members, and other employees; as well as detect and timely report any damage to property and collections under the supervision of a Security Supervisor and/or Assistant Manager, Security Operations. 

S/he/they will demonstrate a background of working directly with people from diverse racial, ethnic, geographic and socioeconomic backgrounds, using a welcoming, inclusive, and accessible approach. 

Essential Duties 

• Proactively engage, greet, and orient visitors while protecting collections on view. 

• Adhere to institutional rules and policies including those outlined in The Huntington Staff Handbook. 

• Run check-in for special events and public programs, including keeping the line organized and communicating updates with event/program attendees. 

• Maintain posts in the gardens and galleries during public hours and events. 

• Assist with fire/life safety protocols, including medical incidents or emergency situations. 

• Participate in daily briefings and additional scheduled training, including curatorial walkthroughs of new exhibitions; Participates and stays up to date on trainings and best practices. Set up and strike wayfinding devices, ticketing signage, and visitor engagement collateral. 

• Maintain up-to-date knowledge of institutional information by reading and reviewing all staff communications and attending all staff meetings. 

• Maintain up-to-date knowledge of policies and procedures as outlined in training sessions, staff meetings, written handbooks and The Huntington Sharepoint. 

• Assist patrons with accessibility aids; use the two questions outlined in the Americans with Disabilities Act, to ensure proper access for prospective ticket-purchasers with service animals. 

• Perform other duties as may be assigned.  

Candidate Requirements and Experience  

Knowledge, skills, and abilities: 

• The ability to communicate clearly in person, in writing and via radio is required. 

• Flexible schedule including overtime, evening, and weekend work  

• Friendly and outgoing disposition; strong communication skills to interact with diverse visitors; understanding of how body language can convey a welcoming yet professional presence. 

• Experience dealing with the public in customer service or hospitality capacity. Hospitality-oriented individuals with strong people skills are preferred. 

• Familiarity with The Huntington; strong interest in cultural property collections. 

• Ability to handle fast-paced events, as well as to remain focused and attentive during quieter times. 

• Consistently exercise and demonstrate good judgment. 

• In partnership with security personnel, willingness to act as a “first responder” in emergency situations such as earthquakes, power outages, or incidents requiring medical attention. 

Working Conditions   

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.  

• This position requires standing for long periods (an average of 8 hours per shift) and the ability to wear a radio earpiece at a normal volume setting. 

• Must have visual acuity and ability to communicate quickly, identify and address safety and security concerns. 

• Performance of essential functions requires remaining alert at all times, regular moderate physical mobility and exertion in walking, climbing stairs, and standing for several hours. 

• May be required to work outdoors and in occasional inclement weather. Must be able to bend, twist, reach, and lift up to 30 pounds. 

Working Environment 

• May work in hazardous conditions associated with an emergency event (e.g., inclement weather).  

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job.  They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this job.