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Nairobi, Nairobi, Kenya
Remote only
We are looking for a Security Analyst – Client Trust & Support to serve as a trusted security and compliance partner for customers, prospects, and cross-functional internal teams. This is a client-facing role focused on helping customers understand, evaluate, and successfully navigate our security, privacy, and compliance environment.
This role bridges Security, Operations, and Sales. The ideal candidate can communicate security concepts clearly, manage customer-facing security reviews, and help drive confidence in our platform, operations, and control environment.
You will support customer security reviews, vendor risk assessments, security questionnaires, evidence coordination, incident communications, and ongoing client trust initiatives.
Serve as a primary support contact for enterprise customer and prospect security inquiries.
Support customer-facing discussions related to security controls, compliance posture, privacy practices, and operational security processes.
Partner with Sales, Customer Success, Legal, IT, and Security teams during enterprise reviews and escalations.
Assist with security-related onboarding activities for enterprise customers.
Help customers and prospects understand how security and compliance are managed in practice.
Complete and manage customer security questionnaires, vendor risk assessments, and due diligence reviews.
Support customer audits and evidence requests.
Translate internal security controls into clear, customer-friendly documentation.
Maintain reusable security documentation, FAQs, and knowledge resources.
Coordinate with internal engineering, infrastructure, and security teams to validate responses and technical details.
Help maintain scalable workflows for client security reviews, trust requests, and evidence coordination.
Track customer security commitments, follow-ups, and open questions through resolution.
Identify recurring customer concerns and partner internally on documentation or process improvements.
Support trust center, customer assurance, and compliance documentation initiatives where applicable.
Coordinate with internal teams on customer-facing communication during security incidents or operational disruptions.
Assist with customer-facing summaries, status updates, and post-incident follow-up materials.
Partner with Security and Infrastructure teams on remediation tracking and customer updates.
Contribute to post-incident reviews and customer-facing reporting.
Improve workflows for customer trust operations and security assurance.
Standardize customer response templates, security artifacts, and operational procedures.
Assist with maintaining compliance-related customer documentation.
Track trends in customer security concerns and partner internally on remediation or roadmap improvements.
3+ years of experience in security, GRC, compliance operations, customer trust, technical support, security operations, or related roles.
Experience supporting customer security reviews, questionnaires, audits, or evidence requests.
Strong written and verbal communication skills.
Ability to explain security and compliance concepts clearly to customers and internal stakeholders.
Strong organizational skills and ability to manage multiple customer requests at once.
Experience working cross-functionally with Sales, Legal, Product, Customer Success, Infrastructure, or Security teams.
Good judgment around sensitive information, customer communications, and security documentation.
Experience in B2B SaaS, enterprise technology, or regulated customer environments.
Familiarity with compliance frameworks such as SOC 2, ISO 27001, GDPR, HIPAA, or similar.
Familiarity with identity providers, endpoint security, logging/monitoring, cloud security, and SaaS security concepts.
Experience supporting enterprise customers during procurement or security review processes.
Experience handling customer-facing incident communications.
Background in AI, data protection, or privacy-related security discussions.
Security or compliance certifications such as Security+, CISSP, CISA, CISM, GIAC, or equivalent are a plus.