Continue to make an impact with a company that is pushing the boundaries of what is possible. At NTT DATA, we are renowned for our technical excellence, leading innovations, and making a difference for our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can continue to grow, belong, and thrive.
Your career here is about believing in yourself and seizing new opportunities and challenges. It’s about expanding your skills and expertise in your current role and preparing yourself for future advancements. That’s why we encourage you to take every opportunity to further your career within our great global team.
Grow Your Career with NTT DATA
The Security Managed Services Engineer (L2) is a developing engineering role, responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational.
Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients.
The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA) and focuses on second-line support for incidents and requests with a medium level of complexity.
The Security Managed Services Engineer (L2) may also contribute to / support on project work as and when required.
What you'll be doing
Key Responsibilities:
- L2 Security Analyst with 5+ years exp.
- Defined incident response processes based on detected threats.
- Design the integration of DLP with incident response processes and workflows
- Use cases to be configured (Compliance & Security related)
- Create and configure network and Endpoint policies.
- Edit and tune predefined policies
- List of reports, dashboards to be configured
- Weekly update to LIC on implementation status
Knowledge and Attributes:
- Ability to communicate and work across different cultures and social groups.
- Ability to plan activities and projects well in advance, and takes into account possible changing circumstances.
- Ability to maintain a positive outlook at work.
- Ability to work well in a pressurized environment.
- Ability to work hard and put in longer hours when it is necessary.
- Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting.
- Ability to adapt to changing circumstances.
- Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
- Certifications relevant to services supported. Certifications carry additional weightage on the candidate’s qualification for the role.
- Certified Incident Handler (GCIH), or OEM related certifications or equivalent certification is a plus
Required Experience:
- Moderate level of relevant managed services experience handling Security Infrastructure.
- Moderate level of knowledge in ticketing tools preferably Service Now.
- Moderate level of working knowledge of ITIL processes.
- Moderate level of experience working with vendors and/or 3rd parties.
Workplace type:
On-site Working
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Accelerate your career with us. Apply today
