Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Team
The Genesys Global Security, Privacy & Compliance Centre of Excellence (COE SPC) provides expert security advisory services to Sales, Pre-sales, Customers, and Partners. The team is the single point of contact for all security, privacy, and compliance-related field engagements within the Genesys Cloud Business Unit.
Role Summary
We are seeking a Security Analyst / Audit Operations Engineer as part of our Security Subject Matter Expert (SME) team for Genesys Cloud customer audits and evidence-related engagements within the COE SPC team.
This is a hands-on technical security role, not a compliance or GRC position. We are looking for a security engineer who can deeply understand systems, analyse technical evidence, and confidently defend it with highly technical security and audit stakeholders.
You will apply your expertise in security controls to Genesys Cloud services during customer audits, clearly articulating and defending our security, privacy, and compliance posture. This includes explaining controls and presenting evidence in complex discussions with security and compliance teams.
You will build strong knowledge of Genesys Cloud AI capabilities and its security and compliance considerations, respond to security inquiries, and act as the internal escalation point for penetration testing–related discussions.
The role requires deep technical credibility, strong evidence-handling discipline, and the ability to translate complex controls into clear, defensible audit narratives. You should be comfortable in high-pressure customer environments, managing competing priorities while maintaining accuracy and professionalism.
Key Responsibilities
COE Security & Cloud Audit SME
• Act as the technical SME for Genesys Cloud customer audits to support our global team.
• Serve as the internal escalation point for penetration testing–related discussions.
• Lead advanced technical discussions with customers, prospects, partners, and auditors.
• Defend Genesys Cloud AI security, privacy, and compliance using technical evidence.
Security Controls & Technical Deep Dives
• Demonstrate control-level understanding across frameworks (SOC 2, PCI, etc.).
• Understand and explain evidence showing how Genesys Cloud security controls are implemented (IAM, encryption, key management, network segmentation, logging, monitoring, detection and response, incident management, web security, AI security, SDLC).
• Interpret and present technical evidence (logs, configurations, architecture diagrams, policies, automation artefacts) for audits and assessments.
• Support security reviews, and penetration testing discussions.
General Requirements
• Strong understanding of AWS cloud security and SaaS shared responsibility models.
• Ability to discuss cloud-native architectures, distributed systems, and DevSecOps controls from a security perspective.
• Understanding of AI security trends and emerging cloud threats.
• Experience with TLPT (threat lead penetration testing)
This Role Offers
• A highly technical, customer-facing SME role in a global COE team.
• Close collaboration with Engineering, Security, and Architecture teams.
• Exposure to complex enterprise and global customers
• Office-based or fully home based remote role.
Minimum Qualifications
• Bachelor’s degree in Computer Science, Cyber Security, or equivalent experience.
• Experience within audit operations delivering evidence for a cloud solution.
• Strong understanding of IAM, network security, encryption, key management, logging, auditing, and monitoring in cloud environments.
• Experience discussing penetration testing findings and remediation approaches.
• Ability to explain complex security concepts to technical and business audiences.
• Strong written and verbal communication skills.
• Fluency in English
Nice-to-have Qualifications
• AWS Security Specialty or equivalent.
• Familiarity with Infrastructure as Code and security automation.
• Awareness of AI security risks and AI governance.
• CISSP, CCSP, or similar certification.
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About Genesys:
Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.
Reasonable Accommodations:
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Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
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