Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale — across every customer touchpoint.
By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr’s unified platform provides powerful solutions for every customer-facing team — spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management — enabling enterprises to unify data, break down silos, and act on real-time insights.
Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide.
The GRC Lead is a position within the Sprinklr Security Governance, Risk, and Compliance (GRC) team, reporting to the Director, GRC. The role will be responsible for assisting the GRC team in the planning and delivery of critical compliance reports and certificates, including SOC 2, ISO 27001, C5, SOX ITGCs, PCI-DSS and other relevant programs. They will also assist the team in documenting, assessing, and tracking the remediation of any issues and risks raised during audit examinations and risk assessments.
Responsibilities:
Manage audit engagements (e.g. SOX, ISO 27001, C5 PCI-DSS, SOC 2, HIPAA), the audit request lists and ensure requests are being fulfilled appropriately by stakeholder management;
Coordinate and collate required evidence for external and internal audit support;
Managing the control and process libraries, and assisting the business in implementing internal controls;
Contribute to meetings by preparing agendas, document meeting minutes, and help track the completion of follow up;
Lead junior staff to ensure critical tasks are completed on time and per requirements;
Lead Internal/External Audits as it relates to documenting or evidencing control management practices;
Lead/participate in Risk Assessments and documenting risks within the risk register, and identifying and documenting the risk treatment;
Assist the business to document, assess, and remediate any issues raised during audit examinations and risk assessments;
Assist in management of Sprinklr security standards and policies;
Update and maintain the GRC Confluence and share drives;
Assist with management of risks, controls and requests in the GRC tool; and other duties or tasks as assigned by management
As this is a global organization, the GRC Lead may occasionally be asked to attend conference call meetings outside of normal respective office hours.
Qualifications:
A Bachelor's degree in a technical/security field or a non-technical degree with combination of governance, risk and compliance-related work experience;
At least 5-7+ years of experience in risk, compliance management or in an Information Security environment;
Knowledge of security controls frameworks such as ISO 27001/27002 and NIST 800-53;
Generally adept at picking up new technologies and experience working with a GRC tool;
Excellent interpersonal communication, teamwork and project management skills;
Strong written and verbal communication skills;
Strong sense of accountability with the ability to work independently with minimal direction and follow-up;
Demonstrated ability to perform process analysis and experience in documenting controls;
Proven analytical and troubleshooting skills;
A broad understanding of information security risk and controls;
Personal integrity, accountability, and the ability to take ownership of specific tasks and activities; and
Able to foster a collaborative working relationship with multiple areas and complex business lines, globally and remotely.
We focus on our mission: Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data — helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things:
Lead a new category of enterprise software that we call Unified-CXM.
Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience.
Create a culture of customer obsession, with trust, teamwork, and accountability.
We believe in our product: Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything — and everyone — can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting started, we are well on our way to creating a no-compromise, unified approach to better customer experiences for the world’s leading enterprise brands.
We invest in our people: We offer a comprehensive suite of benefits designed to help each member of our team thrive. Sprinklr believes that you should be able to get the type of care you need for your personal well-being when you need it. We offer you and your family voluntary healthcare coverage in countries where applicable. We believe it is important to take time off – it is essential for your mental and physical wellbeing. We provide Sprinklrites with paid time off to recharge and spend time with loved ones. We want to grow our talent with purpose. Our open Mentoring Program is designed to create meaningful connections that support growth and amplify our focus.
To learn more about employee benefits by region, click here.
To learn more about all-things-Sprinklr, visit our candidate resource hub here.
EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a collaborative environment. We fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
Sprinklr is proud to be an equal-opportunity workplace and complies with all applicable federal, state, and local fair employment practices laws. We are committed to equal employment opportunity regardless of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable law.
Reasonable accommodations are available upon request during the interview process. To request an accommodation, please work directly with your recruitment coordinator or recruiter.
JOB REQ COMPENSATION RANGE
$110,000 - $183,000The base salary range for this role is shown above. At Sprinklr, base pay depends on multiple individualized factors, including experience, qualifications, job-related knowledge and skills, and geographic location. Base pay is only one part of our competitive Total Rewards package: the successful candidate may also be eligible to participate in Sprinklr’s discretionary bonus plan, commission plan, and/or equity plan, depending on role.
US-based Sprinklr employees are eligible for a highly competitive benefits package as well, which demonstrates our commitment to our employees’ health, well-being, and financial protection. The US-based benefits include a 401k plan with 100% vested company contributions, flexible paid time off, holidays, generous caregiver and parental leaves, life and disability insurance, and health benefits including medical, dental, vision, and prescription drug coverage.
Warning about Recruiting Scams: Please be vigilant for recruiting scams impersonating Sprinklr. Sprinklr will never ask you for money, to pay for equipment, or for unnecessary personal information during the interview process. Sprinklr will also never pay in Bitcoin or send email communications from our executives. Please review the Federal Trade Commission's advice to avoid these types of scams.
If you are contacted by someone whom you suspect may not be appropriately representing Sprinklr, please do not engage and block their email or phone number immediately.