Security Installation Coordinator

What you will do

• Work closely with our other internal departments to organize and schedule all installations from first customer contact to the closing out of the contract.

• Perform welcome calls to each customer within 48 hours of job booking.

• Communicate with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, proper personnel on-site, etc.

• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure on-time installation completion for each installation job.  This includes initial installation meetings and each return trip thereafter.

• Create job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.

• Track and verify on-time delivery off all materials needed to complete installations.

• Update all pertinent information in our Installation Backlog Tool so that all stakeholders are informed of installation progress from the time of booking to completion.

• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.

• Process all necessary paperwork to ensure timely closeout of the installation.  This requires solid communication with multiple internal departments.

• Facilitate the closing of each installation job either directly or through follow up with various other departments.

How you will do it 

• Communicate with customers, both internal and external, via telephone, email or internal program.

• Work with Sales and National Account teams on any installation concerns.

• Work with installers, sub-contractors, install manager and material handlers.

• Work with vendors regarding material shipments

What we look for 

Required

• High School Degree or equivalent

• At least 1 year of customer service experience.

• Strong organizational skills.

• Ability to communicate in a professional business manner. 

Preferred

• Knowledgeable in Microsoft (Especially Outlook and Excel).

• Excellent written and verbal communication skills.

• Ability to handle several tasks simultaneously.

• Ability to work in a fast paced, team-oriented environment

HIRING SALARY RANGE: $54,200-$72,000 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This position includes a competitive benefits package. The posted salary range reflects the target compensation for this role. However, we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your 
background warrants consideration beyond the stated range, we encourage you to apply. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers. For details, please visit the About Us tab on the Johnson Controls Careers site at https://jobs.johnsoncontrols.com/about-us
 

Johnson Controls’ Canadian subsidiaries are committed to providing reasonable accommodation to applicants, candidates and employees with disabilities, in accordance with applicable human rights legislation, and in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act (“AODA”). When requested, accommodation will be provided throughout all stages of the recruitment and selection process. To request accommodation, please contact us. Any information you provide related to accommodation measures will be treated as confidential. A copy of Johnson Controls’ applicable AODA policies are available on our website at www.johnsoncontrols.com for your reference, and can be made available in accessible formats upon request.