Be the one building AI-powered experiences where they matter most.

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day.

As the Security Lead, Cloud Security Operations for the Swiss Cloud Security team, you will manage a new, high-impact regional unit. You will oversee the full spectrum of security operations for the region, ensuring our infrastructure mirrors the technical excellence of our global commercial divisions while meeting stringent local regulatory requirements (FINMA). We are looking for a hands-on manager who can build a high-performing team from the ground up and possesses extensive experience in leading technical engineering solutions.

What you will do:

• Team Management: Manage a multi-functional team responsible for the four core pillars of our operations: General Security Operations & Admin, Vulnerability Management, Threat Hunting & Detection Engineering, and Incident Response.

• Operational Excellence: Ensure the Swiss environment mirrors global security standards and automations, adapting them to meet local regulatory and data residency requirements.

• Technical Leadership: Serve as a key technical resource for the region, guiding the team through complex security reviews and serving as an escalation point for high-stakes incidents.

• Collaborative Bridge: Partner with global Security Development, Pentesting, and Compliance teams to implement long-term security solutions across the Genesys Cloud ecosystem.

• Innovation & AI: Drive the adoption of AI-driven workflows to automate repetitive tasks and increase the efficiency of regional security monitoring and response.

What you will bring to the role:

• 7+ years of professional security experience. This includes a proven track record of leading engineering solutions, whether through direct people management or as a team lead/project lead with experience delegating work.

• Web App Security Proficiency: Familiarity with the OWASP Top 10 and securing web-based applications, including experience with input sanitization and web-layer defenses.

• Stakeholder Management: Ability to communicate complex security risks to both technical teams and senior leadership to drive remediation and help define "acceptable" solutions.

• Talent Development & Resource Orchestration: Proven ability to mentor technical staff and effectively delegate workloads across a generalist team to ensure all four operational "cogs" (Ops, Vulnerability, Detection, and IR) move in sync.

• Operational Maturity: Experience navigating high-uptime, cloud-native environments where security must be balanced with business velocity.

• Location: Physical presence in Switzerland is mandatory for regulatory data access.

Desirable experience with:

• Managing full-stack tool types: Logging/SIEM/SOAR, EDR/Cloud Security, Vulnerability Scanning, and SAST/SCA.

• Knowledge of Identity Threat Detection and Response (ITDR) and modern ITSM solutions (e.g., JIRA).

Certifications/Degrees (Advantageous but not required):

• Bachelor's degree in Computer Science, Information Security, or a related field.

• CISSP, AWS Certified Security – Specialty, CCSK, CompTIA Security+, or equivalent.

#LI-MC1

Working at Genesys

• AI at enterprise scale – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• Growth in the AI era – Build future-ready skills through mentorship, learning programs, leadership development and education support.
• Time to recharge and give back – Benefits include paid volunteer time, August Free Fridays, well-being resources and regionally tailored programs for employees and their families.
• Recognized globally – Genesys is Great Place to Work® certified in 17 countries and 94% of employees are proud to tell others they work at Genesys.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our Talent Acquisition team reviews your application with the hiring team.

• A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, our team will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process.

Stay Connected

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Be the one building what's next - where AI, experience and impact come together.

Employee Referral

If a Genesys employee referred you, please apply using the link they shared so we can connect your application to their referral.

About Genesys:

Genesys® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With agentic AI at its core, Genesys Cloud™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the enterprise. As a result, organizations can drive customer loyalty, growth and retention while increasing operational efficiency and teamwork across human and AI workforces. To learn more, visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.

You can expect a response within 24–48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-ups or resume submissions—may not receive a response.

Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.