Security Manager

Position Summary

The Director of Security is responsible for leading all security, safety, and loss prevention initiatives for The Wade Hotel Chicago. This role protects guests, team members, visitors, hotel assets, and property while ensuring a safe, welcoming, and luxury guest experience. The Director of Security develops and implements comprehensive security programs, emergency response procedures, and risk management strategies that align with hotel standards and operational goals.

The Director serves as the primary liaison with local law enforcement, emergency response agencies, and hotel leadership regarding safety and security matters.

Essential Duties and Responsibilities

• Direct all hotel security and loss prevention operations on a 24/7 basis.
• Develop and maintain security policies, procedures, and standards to protect guests, associates, and hotel assets.
• Lead, train, schedule, and develop the Security team to ensure exceptional performance and guest service.
• Oversee surveillance systems, CCTV operations, access control systems, key control procedures, and physical security measures.
• Conduct routine security assessments and identify opportunities to reduce risk and enhance safety.
• Manage investigations involving guest incidents, theft, workplace misconduct, property damage, and other security-related matters.
• Prepare incident reports and maintain accurate records in accordance with hotel and legal requirements.
• Develop and lead emergency preparedness programs, including fire safety, severe weather response, evacuation procedures, and active threat response plans.
• Ensure compliance with local, state, and federal safety regulations, fire codes, and hospitality industry standards.
• Partner with Human Resources on workplace safety, associate investigations, and training initiatives.
• Collaborate with Operations, Engineering, Housekeeping, Front Office, and Food & Beverage teams to ensure security considerations are incorporated into daily operations.
• Monitor and manage security-related budgets, equipment purchases, and vendor relationships.
• Provide regular reporting and risk assessments to hotel leadership.
• Coordinate VIP security arrangements and special event security plans as needed.
• Respond to emergencies and significant incidents requiring leadership intervention.

Qualifications

Required

• Minimum 3 years of leadership experience managing security teams.
• Experience in hospitality, luxury hotels, resorts, or customer-facing environments.
• Strong knowledge of security operations, investigations, emergency response, and risk management.
• Excellent communication, leadership, and interpersonal skills.
• Ability to maintain confidentiality and exercise sound judgment.
• Proficiency with security technologies, reporting systems, and Microsoft Office applications.