Security Manager - Citizens Live at The Wylie

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

WHO ARE YOU?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on! 

THE JOB

Citizens Live at The Wylie is seeking a Venue Security Manager, who will be responsible for the overall management of the security department to ensure guest, employee, artist and venue safety. This position also controls costs and ensures guest satisfaction by guarding, patrolling, and monitoring the premises to prevent theft, violence, or infractions of rules. 

*Residents of the Greater Hill District and surrounding neighborhoods are encouraged to apply. We will host a hiring event for residents closer to the grand opening. Details will be announced as they become available.

WHAT THIS ROLE WILL DO

• Work in conjunction with the General Manager and Operations Manager to ensure compliance with all policies and procedures that relate to the security department as well as local, state and federal laws and regulations. 
• Interviews, selects, trains, supervises, counsels and disciplines security staff for the efficient operation of the security department.
• Organizes and conducts meetings and communicates pertinent information to the staff and directs them in their work assignments.
• Align with Operations Manager on budgetary needs for efficient operation of department.
• Schedule, assign, oversee, and train security staff and supervisors on duties such as entrance screening, access control, crowd control, monitoring guest behavior, etc.
• Handle payroll input for security department.
• Work with Admin Manager to ensure all staffing needs are met for security department.
• Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises. 
• Moves throughout the venue and all areas to visually monitor and take corrective action when needed.
• Provide guidance and suggestions for improvement to security team and implement necessary adjustments. 
• Investigates and resolves security complaints.
• Interacts positively with guests and has a customer-focused approach.
• Circulates among visitors, patrons, or employees to preserve order and protect property. 
• Writes reports of daily activities and irregularities such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences. 
• Show CARE by participating in the venue’s sustainability program, which could include implementing programs that conserve resources/prevent waste such as sorting waste, collecting recycling, and educating our fans about our efforts. 
• Partner with fellow crew members at the end of show to close the venue—this may include ensuring all guests are gone, removing trash from seated areas and GA floor, breaking down and putting away equipment, and assisting with staff checkout and uniform collection.
• Regularly reviews and evaluates the department and recommends and implements new operational policies and procedures when necessary.
• Other duties as assigned by Operations Manager.

WHAT THIS PERSON WILL BRING

• High School Diploma or equivalent preferred. 
• At least 2 years of experience in a similar role, ideally in a live music environment.
• Working knowledge of security operations, safety practices, and enforcement procedures in an event venue.
• Ability to work various, flexible hours, inclusive of nights and weekends.
• Ability to work in a fast-paced, loud, stressful environment.
• Familiarity with Microsoft Office Suite and/or similar software.
• Strong strategic thinking and creative problem-solving skills.
• Excellent verbal, written and interpersonal communication skills. 
• Acute sense of judgment, tact and diplomacy. 
• A strong sense of teamwork and ability to execute programs. 
• Position requires constant walking, climbing stairs, lifting and carrying 50 lbs.+ and occasional sitting.

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

Live Nation Entertainment will never request payment or equipment purchases as part of the hiring process. Recruiters will only contact candidates from official Live Nation or affiliated brand email domains.