Summary Statement:
The Entertainment Security Managers will share the responsibility of overseeing venue security and safety. Security Management delegates authority and assigns responsibilities to Security supervisors, leads and Security Host, as well as assists in recruiting, interviewing, hiring, training, and evaluating personnel. Security managers also develop and motivate security staff to attain proper standards of performance, answers patrons' complaints, resolves problems, and adheres to all security and safety standards.
Primary Job Responsibilities: Includes, but is not limited to:
- Greet, interact, entertain and serve Guests courteously and in a timely manner with an upbeat attitude.
- Anticipate Guest needs and respond to all guest inquiries, request, directions and information in a courteous and polite manner.
- Strong knowledge of portion control and product identification. Answer questions about our food, beverages and other company functions and services. Inform Guests of specials and menu changes.
- Provide information to Guests regarding our venues, menus and pricing.
- Recognize and cultivate regular Guests and repeat business.
- Maintain line of sight/atmosphere control by circulating through your work area throughout shift
- Report any incidents of theft, vandalism, or violations.
- Respond to Guest concerns/complaints regarding service or beverages and correct errors or resolve complaints with a positive attitude.
- Maintain highest standards safety, security, guest service, cost control, and consistency in accordance with company's expectations.
- Responsible for hiring, training, management, coaching, counselling, and evaluation of all new members of the team.
- Develop skills of the management team in accordance with the succession planning goals set by the company.
- Operate with an open-door policy, listen and understand requests of the team, respond with appropriate actions, and provide accurate information.
- Interact with all department personnel as needed.
- Ensure that no team members are permitted to work if they are not suitably dressed or groomed.
- Ensure a positive approach to prevent losses/injuries whether they are to our employees, third parties or customers valuables. They include cash in transit, auto losses or injuries.
- Report all incidents, claims and losses which may expose the company to financial losses whether they are covered by insurance or not.
- Ensure the execution of emergency situations and established risk or operational policies and procedures associated with risk mitigation.
- Ensure fire & safety requirements follow Occupational Safety and Health Administration (OSHA), and any city or state agencies rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept well-informed of any changes in the law.
- Facilitate and monitor all investigations including external apprehensions, unsafe acts or unsafe conditions, interviews and case reporting follows company guidelines.
- Identify and inform management of compliance issues, safety risks and improvement opportunities as they relate to Safety & Loss Prevention through the conduct of daily, weekly and monthly audits.
- Conduct risk assessments related to jobs performed (Job Hazard Analysis) and new equipment introductions.
- Coordinate special audits, tests and inspections as directed by the Director, Loss Prevention.
- Introduce appropriate strategy to bring internal investigations to successful conclusion.
- Proactive monitor controls to identify employee theft through by utilizing point of sale (POS) exception reporting tools and all other available loss prevention (LP) resources.
- Recommend and administer security functions, policies, and procedures by creating a safe culture.
- Develop, monitor, and enforce security policies, processes, and procedures.
- Responsible for the recruitment, training, scheduling, supervision and performance of property security personnel.
- Ensure department compliance with Gaming and property policies, procedures, and programs.
- Schedule labor force and assign work for efficient use of equipment and personnel.
- Maintain a working relationship with local, municipal, and governmental law enforcement agencies, insurance carriers, etc.
- Demonstrate well organized and strong problem-solving skills.
- Ability to develop strong professional relationships with vendors, guests and employees.
- Ability to multi-task, work independently and maintain a positive attitude within a very busy environment.
- Capable to write and submit, develop, design and implement company policies and training programs.
- Working knowledge to review and update manuals and attend safety meeting when needed.
- Manage uniform department and develop uniform policies.
- Develop a security plan for high-risk events, develop on site manuals and provide continuous training programs.
- Respond to emergency situations and develop budgets for security operations.
- Recognize and acknowledge when Guests are becoming intoxicated and/or are intoxicated
- Monitor potentially intoxicated and/or disruptive Guests and promptly bring to a Manager’s attention.
- Refuse further service of alcohol to intoxicated Guests in a courteous and safety-minded manner.
- Comply with all safety and health department procedures and all state and federal liquor laws.
- Responsible for checking the identification of Guests and following all other responsible vending guidelines.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
- Other duties as assigned.
Qualifications:
Required:
- At least five years of previous experience as Security in a high-volume restaurant, night club, day club, entertainment venue or in a similar or related field.
- At least three years of previous experience in Security management in a high-volume restaurant, night club, day club, entertainment venue or in a similar or related field.
- Employ with safe alcohol service, sanitation and safety protocol.
- Strong knowledge of spirits, wine, champagne, beer and mixed cocktails.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to successfully mentor a team.
- At least 21 years of age.
Preferred:
- Previous experience working in day club or nightclub.
- Previous experience working in a large, luxury resort setting.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
