Experience
Security, corrections, law enforcement, military or fire/EMS department experience is preferred
Skills
Must be willing and able to work unscheduled hours based on the needs of the department
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to read, understand, implement and execute GBMC Security strategies as depicted in the GBMC Security policies, procedures, practices
Must be able to complete and understand security training program requirements upon new hire onboarding and maintain throughout employment
Must be able to successfully utilize electronic dispatch system to generate calls for service and complete reports
Remain flexible to ever changing environments; adapt well to different situations
Proficient in and utilizes nonviolent crisis intervention and de-escalation techniques to ensure staff, patients, visitors and all others remain safe, calm and respected while onsite.
Ability to maintain satisfactory attendance and punctuality standard
Neat and professional appearance
Candidates must be able to demonstrate their ability to understand verbal and written direction, maintain a professional demeanor and restraint at all times, which includes stressful situations.
Strong interpersonal and communication skills are necessary to effectively deal with patients, visitors and staff
Must be able to handle pressure of working with high volume public (constantly to occasionally depending on assignment)
Immediately responds to emergencies to provide necessary assistance to employees and customers
Ability to operate a variety of machines and equipment including automobiles, office equipment, radio, telephone, visitor management system, access control system, and CCTV
Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
Licensures, Certifications
Current State Driver’s License which must be maintained throughout employment.
Successful completion of post-hire training course including CPR/RQI, Stop the Bleed and de-escalation within two weeks of employment. Must maintain RQI throughout employment.
Possession of Maryland Security Guard license or must file for license within first 2 weeks of employment. Must obtain Security Guard license within first 90-days of employment.
EMTALA training is required and must be successfully completed within the new hire probationary period prior to the employee working independently
GBMC Workplace Violence Prevention Training is required and must be completed within the new hire period, prior to the employee working independently
Physical Requirements
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
Climb stairs, ramps, or ladders occasionally during shift
Bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 50 pounds
Run as needed
Constant use of upper body extremities to perform tasks which require reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Work in various environments including adverse outdoor conditions such as cold, rain or heat
Constant mental alertness and attention to detail required while setting priorities and following up on assignments
Working Conditions
Work is performed inside and outside in all types of weather conditions on a regular basis, with intermittent exposure to unpleasant conditions such as noise, heat, dust, and disease
At any given time, all on-duty personnel may be required to assist with violent disruptive crisis patients
Conditions of Employment
Current State Driver’s License which must be maintained throughout employment
Security Guard certification issued by the Maryland State Police that must be maintained throughout employment
Security Guard training by an approved instructor from the Maryland Police and Correctional Training Commission for in-service training that must be maintained throughout employment
As a condition of continued employment, employee must maintain current active status of all required competencies and certifications to include but not limited to CPR, EMTALA, Work Place Violence Prevention training
These conditions of employment are mandatory for all Security Officer’s to work independently
Security Officers are not permitted to work independently if these conditions of employment are not met
Principal Duties and Responsibilities:
Duties include those noted on the first page of job description summary
Ensure the facility is provided with high quality security services to protect people and property
Report safety concerns, security breaches and unusual circumstances both verbally and in writing
Build, improve and maintain effective relationships with patients, visitors and staff
Answer questions and assist patients, staff and visitors
Answer phones or greet patients, staff, visitors / employees in a professional, welcoming manner
All roles must demonstrate GBMC Values:
Respect
I will treat everyone with courtesy. I will foster a healing environment.
Excellence
I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.
Accountability
I will be professional in the way I act, look and speak. I will take ownership to solve problems.
Teamwork
I will be engaged and collaborative. I will keep people informed.
Ethical Behavior
I will always act with honesty and integrity. I will protect the patient.
Results
I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.
Pay Range
$17.30 - $25.11Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.
Equal Employment Opportunity
GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.