Our team members are the key to our company’s success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our fill list of Team Member Benefits please visit our career site: www.gotoworkhappy.com/benefits
Job Description:
POSITION SUMMARY:
We are looking for personable and guest-oriented individuals to join our Security team. In this role, you will help create a safe and welcoming environment for everyone who visits our property. Just as you would treat a guest in your own home, we expect every team member to take pride in delivering warm, respectful, and attentive service with smiling faces and happy personalities. Under the direction of Security Department supervisors and managers, you will be responsible for protecting the safety of our guests, team members, and organizational assets, while consistently maintaining a friendly guest service personality at all times.
ESSENTIAL FUNCTIONS:
(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)
- Ensure that proper security is provided for all transfers of monies within the Casino.
- Assist patrons with a wide variety of inquiries and situations including providing information about the property and events, giving directions and escorting them if necessary.
- Patrol the casino areas to establish a security presence and report all unusual situations and/or suspicious persons.
- Assist in the coordination and resolution of emergency situations.
- Assist in maintaining proper key control.
- Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate managers of concerns and observations.
- Demonstrate actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion, and Dedication.
- Responsible for cleaning and sanitizing work and public spaces.
- Other duties as assigned.
EDUCATION AND /OR EXPERIENCE REQUIREMENTS:
(Related education and experience may be interchangeable on a year for year basis)
- High School Diploma or equivalent is required.
- One (1) year of security related experience is preferred.
ADDITIONAL REQUIREMENTS: (Licenses, Certifications, Testing, etc.):
- Must obtain and maintain valid licenses / certifications per Federal, State, and Gaming regulations.
- Must successfully pass background check.
- Prior experience in the Gaming industry strongly preferred.
- Must be at least twenty-one (21) years of age.
- Must have a VALID Driver's License that has not been suspended, denied, or revoked in the past 3 years.
- No Major Violations while operating a vehicle.
- Cannot have two (2) or more at fault accidents or three (3) or more moving violations.
- Drivers of company vehicles must have a valid driver’s license and meet the requirements/standards listed on the Motor Vehicle Permit Application provided by Hard Rock.
- Must be able to obtain CPR/AED certificate and pass Blood Borne Pathogen training.
KNOWLEDGE OF:
- Demonstrates a working knowledge of Veridocs Identification Verification.
- Proficient with Evolv Operation and Procedures.
- Parking lot vehicle patrol- valid driver’s license required.
- CPR/Narcan nasal spray trained.
ABILITY TO:
- Be constantly alert and attentive to all activity on the casino floor.
- Observe and report on all activities as required by IGB regulations and Security team reporting regulations.
- Comply with all Internal controls and IGB regulations.
- Ensure Under-21 persons do not enter the casino, unless escorted by a gaming licensed
- Escort cash, guests, vendors, and visitors as directed and/or required.
- Transport, safeguard, and collect drop boxes.
- Respond to Jackpots/table fill requests.
- Be competent with the daily drop processes.
- Parking lot bicycle patrol.
- Shuttle driver-parking lot and hotel- valid driver’s license required.
- Provide assistance and perform necessary tasks associated with casino operations and gambling activities in compliance with IGB regulations, including but not limited to, asset protection and movement, access control, and facility security.
- Notify Security managers, supervisors, and the Director of Security, as necessary, of all emergencies and urgent conditions and circumstances that come to their attention.
- Contact law enforcement team members, fire team members, and other relevant organizations during emergency situations as necessary.
- Perform the duties and responsibilities associated with the Illinois Gaming Board Statewide Voluntary Self-Exclusion Program as described in Section A of the HRCR ICS.
- Available to work different types of events with varying time schedules, on varying days as needed.
- Act a role model and train his entry level peers.
- Read and comprehend all necessary documentation, training materials and policy information.
- Assist sick or injured guests and or team members.
- Communicate courteously, effectively, and professionally with guests and all levels of team members.
- Use tools and equipment such as, radios, computers, and other tools specific to the position.
- Stand for extended periods of time.
- Communicate clearly, in English, with guests in a professional manner.
- Work within Company established policies/guidelines.
The above information on this description has been designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of team members assigned to this job. The Team Member understands that employment with the Company is at-will and that no express and/or implied contract of employment exists unless it is in writing and signed by your Department Head. The Team Member further understands that conditions may require the Company to modify this Job Description and that the Company reserves the right to exercise its discretion to make such changes.
Pay Range:
$15 - $20/
