Summary Statement:
Create a safe environment for staff and guests. To adhere to all of the rules and regulations creating a safe environment for guests. Maintaining a high level of customer service. High level of communication skills when diffusing volatile customer interactions.
Primary Job Duties: Includes but is not limited to:
- Report any incidents of theft, vandalism, or violations.
- Uphold the law and order in the venue in conjunction with local law enforcement.
- Administer first aid and assist injured guests or team members.
- Address all guest questions and furnish detailed information on the venue, properly communicate via radio.
- Respond professionally and rationally in emergency and pressure situations restrain intoxicated, disorderly, or insubordinate guests or remove them from premises.
- Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
- Respond to incidents where there are threats or acts of violence against either patrons or employees and detain individuals if necessary, in accordance with company policy and applicable laws.
- Respond to calls for service, evaluate the situation, work towards a successful resolution and communicate status with management.
- Maintain security and crowd control in areas of operation and report any potential or actual security violations to management and Security Communications Center (SCC); request additional security support as needed.
- Responsible for checking the identification of Guests and following all other responsible vending guidelines.
Qualifications: Includes but is not limited to:
- Employ with safe alcohol service, sanitation and safety protocol.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain and maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
Preferred:
- Previous experience working in day club or nightclub.
- Previous experience working in a large, luxury resort setting
Minimum Education and Experience:
- Must be 21 years of age.
- At least one year of previous Security experience in high-volume restaurant, nightclub, day club, pool operations or in similar or related field.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses:
- Alcohol Awareness Card
- CPR Card
- Nevada Gaming Registration
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 100 lbs.
- Ability to work under pressure.
- Must be able to read and print legibly.
- Must be observant and quick to respond to various situations.
- Must be able to move quickly.
- Ability to handle a fast-paced, busy, and somewhat stressful environment.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
