Security Operations Associate (External Agency Staff)

The NFL Global Security Operations Center (NFL GSOC) at NFL Films in Mt Laurel, New Jersey, is the NFL Security Department's central hub for monitoring, collecting, analyzing, and disseminating intelligence on physical and cyber threats to help decision-makers protect, and resolve threats to NFL interests worldwide, The Operations Coordinator position will assist GSOC personnel with managing and coordinating a range of critical functions, including request intake, investigative support, travel risk management, and project management for security-related initiatives, particularly those supporting major League events domestically and internationally. This role also involves providing support for physical security technology systems and responding to security incidents impacting the League and its stakeholders.

This is a long term hourly contract role with the NFL.

Responsibilities:

•    Manage the intake, prioritization, and fulfillment of formal and informal requests for research, general inquiries, incident-related information, and analytic support from NFL business units, club and stadium security, and external stakeholders.
•    Manage shared email inbox and incident management accounts to ensure timely responses and appropriate information dissemination.
•    Monitor and evaluate incoming intelligence and reports from various internal and external sources to identify potential security threats, trends, or incidents requiring further attention.
•    Manage and monitor physical security technology systems (including video management, access control, shot detection, camera analytics, mass notification, and incident management systems) for NFL personnel and assets.
•    Assist GSOC Management in the preparation of regular performance reports, including the collection and analysis of relevant data.
•    Assist in the development and maintenance of GSOC documentation, including distribution lists, product templates, Standard Operating Procedures (SOPs), and policy documents.
•    Manage and update databases related to incident tracking, security contacts, and other relevant operational information to ensure data accuracy and accessibility.
•    Act as a primary point of contact and liaison between the GSOC and internal departments for security-related requests.
•    Conduct open-source intelligence (OSINT) research to gather, analyze, and synthesize publicly available information in support of investigations, risk assessments, and due diligence requests.
•    Support the development and execution of the League’s Travel Risk Management Program by monitoring global security developments, assessing travel-related risks, and coordinating with stakeholders to ensure employee safety and compliance with travel policies.
•    Perform other duties as assigned by GSOC Management or Security Department leadership.

Required Qualifications:
 
•    Excellent written and verbal communication skills, with the ability to develop clear and concise emails, memos, and presentations. 
•    Demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
•    Proven experience conducting thorough research from various sources to support projects and operational needs.
•    Strong organizational skills and attention to detail, with the ability to manage multiple tasks and prioritize effectively in a fast-paced environment.   

Preferred Qualifications: 

•    Bachelor’s degree in a relevant field. 
•    2-3 years of demonstrable experience in a security operations center, command center, or similar environment. Experience as an administrative assistant or project manager with exposure to security operations will also be considered.
•    Experience working with security technology platforms (e.g., video management systems, access control systems, incident management systems).

Other Key Attributes / Talent Characteristics:

•    Ability to effectively organize workload, manage multiple tasks simultaneously, and meet deadlines, including adapting to changing priorities. 
•    Proven ability to analyze problems, identify root causes, and implement results-oriented solutions. 
•    Professional demeanor with excellent interpersonal skills, fostering positive relationships and building rapport with individuals at all levels, both internally and externally. 
•    Ability to maintain composure and exercise sound judgment under pressure and during critical incidents.
•    Ability to work effectively both independently and collaboratively as a strong team player. 
•    Demonstrated stable employment history and a commitment to consistent performance. 
•    Ability to adhere to ethical standards and handles sensitive information with discretion and confidentiality. 
•    Ability to take initiative to identify potential issues and contribute to the development and implementation of effective solutions. 
•    Meticulousness in handling information, data, and documentation to ensure accuracy and minimize errors. 
•    Willingness and capacity to quickly learn new technologies, procedures, and security protocols. 
•    Commitment to providing high-quality support and service to all internal and external stakeholders.

Physical Demands: 

No uncommon physical demands are required of this role. Primarily sedentary work involving computer use and standard office activities. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.

Travel:

Travel is expected to be minimal outside of specified circumstances such as training opportunities, conferences, or occasional support of off-site League events. 

Terms /Expected Hours of Work:

This position is expected to work a standard 40-hour week. However, due to the operational nature of the NFL Global Security Operations Center, occasional accessibility via phone and email during off-hours may be required. Personnel in this role may also be requested to work weekends and at times operate outside of normal business hours to support League games and events.

Salary / Pay Range:

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials, or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.