Security Operations Center Officer, Austin Facilities Management

About This Position

 

The Security Operations Center (SOC) Officer plays a key role in ensuring the safety and security of City facilities. This position is responsible for monitoring access control systems, CCTV, and alarms, responding to incidents, and serving as the central point of contact during each shift. The SOC Officer coordinates with law enforcement, dispatches response teams, documents incidents, and provides guidance and training to security personnel. Ideal candidates will have experience in security monitoring, incident management, and customer service, with the ability to remain calm and effective in high-pressure situations and emergency events.

 

Job Description:

Purpose:

This position monitors a variety of security technologies including access control, video surveillance, and alarm systems to provide security services for all properties and act as shift point of contact by providing training, technical guidance, or support during security-related incidents.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Oversees security and access control procedures for all security posts and acts as point of contact to ensure the safety and security of all properties.

• Monitors a wide network of security alarms and cameras, responds to alarms, and investigates and resolves threats.

• Serves as primary center contact, disseminating information regarding security-related incidents to management and the security team and providing technical guidance or support.

• Identifies and notifies management of vacant security posts.

• Provides direction and training to site officers and contract employees as needed to accomplish service goals.

• Monitors welfare of security personnel working after-hours and remote assignments.

• Provides periodic reports to management regarding site activities, irregularities, and identifying needed action.

• Maintains the security and confidentially of sensitive security information.

• Assists various law enforcement agencies, provides customer service, investigates complaints, and provides recommendations for resolution of complaints.

Responsibilities - Supervisor and/or Leadership Exercised:

May provide training, and guidance to others.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Federal, State, and Local laws and ordinances.

• Knowledge of City practices, policies, and procedures.

• Knowledge of training techniques and principles

• Knowledge of critical infrastructure security requirements and protocols.

• Knowledge of electronic security systems.

• Skill in oral and written communication.

• Skill in using computers and related software applications.

• Skill in using Microsoft applications.

• Skill in using access control systems.

• Skill in handling multiple tasks and prioritizing.

• Skill in handling conflict and uncertain situations.

• Skill in data analysis and problem solving.

• Ability to work in a high-level, high-risk security environment.

• Ability to work with frequent interruptions and changes in priorities.

• Ability to document incidents in Microsoft Word.

• Ability to quickly recognize and analyze irregular events.

• Ability to utilize radio equipment, complying with Federal communication guidelines.

• Ability to establish and maintain effective communication and working relationships with City employees and the public.

• Ability to provide excellent customer service.

• Ability to effectively communicate with the Security team and law enforcement during stressful situations.

• Ability to work during emergencies or bad weather.

• Ability to participate in on-call program and work both scheduled and unscheduled overtime.

• Ability to work varying shifts that include weekends, holidays and possible 12-hour day.

• Ability to climb stairs, walk for extended periods of time, and perform foot patrol.

• Ability to meet and maintain driver eligibility standards detailed in the City of Austin Driver Safety Program.

Minimum Qualifications:

Graduation from an accredited high school or equivalent, plus two (2) years of experience providing security services in Security Operation Center.

Licenses and Certifications Required:

Valid Texas Class C Driver License

Preferred Qualifications:

• Experience with CCTV, access control, security software, computers, and 2-way radios for monitoring, communication, and incident management.

• Familiarity with a range of security software for tracking, reporting, and managing incidents.

• Experience in dispatching response teams for incidents, accidents, and medical emergencies, ensuring timely and efficient coordination.

 

Notes to Candidate:

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JOIN THE CITY OF AUSTIN TEAM

 

At the City of Austin, we are more than just an employer—we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles – Empathy, Ethics, Excellence, Engagement, and Equity – that anchor our delivery of services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

 

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.

• Value and Innovation: Work in an environment where employees are valued, and innovation thrives.

• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.

• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.

• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.

• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.

• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.

• Modern Workspaces: Work in innovative and sustainable environments that foster collaboration and inspiration.

 

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

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EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.