Security Operations Center Operator

At Vitalant, the impact you make doing work that is purposeful, meaningful, and worthwhile is vital. As a member of our non-profit organization, you can be impact-inspired to provide vital clinical services to communities nationwide, vital products to those in need of a donor's generosity, or vital scientific research that advances blood safety worldwide.

Work Shift (if applicable):

Shift 2 (United States of America)

Job Description:

The Security Operations Center (SOC) Operator is responsible for real‑time monitoring, incident response, and operational support of the organization’s enterprise‑wide physical security systems. Operating from the centralized SOC at our National Headquarters in Scottsdale, AZ, this role sits at the center of security operations—monitoring alerts, triggers, and live video feeds to protect employees, donors, patients, facilities, and assets.

The SOC Operator supports the National Security Manager by ensuring the reliability, effectiveness, and proper operation of all connected physical security systems, including access control, video surveillance (CCTV), intrusion detection, alarm systems, and environmental monitoring controls across all locations. This role is essential to maintaining operational readiness, regulatory compliance, and a safe and secure environment that supports the organization’s mission.

Compensation: $23.41 - $28.00/ hour

This position will work on-site 5 days/ week at the Security Operations Center at our National Headquarters in Scottsdale, AZ.

SOC Operations & Monitoring

• Remotely monitors cameras, alarms, and security systems from a centralized media room while serving as the senior on-shift lead.
• Sit at the central monitoring position within the SOC to actively monitor and manage alerts and triggers.
• Monitor and operate enterprise access control, video surveillance (CCTV), intrusion detection, alarm, and environmental monitoring systems across all locations.
• Respond to alerts generated by cameras, monitors, and security management platforms (e.g., enterprise security management software and integrated monitoring solutions).
• Maintain continuous situational awareness using multi‑screen alert dashboards, live video feeds, and system triggers.
• Support ongoing system enhancements, including new software phases and the addition of monitoring hardware that expands visibility at locations.
• Ensure proper documentation of system activity, events, alerts, and daily logs.

Security Monitoring & SOC Operations

• Sit at the central monitoring position within the Security Operations Center.
• Monitor and operate enterprise access control, CCTV, intrusion detection, alarm, and environmental monitoring systems.
• Respond to alerts and triggers generated by cameras, security management platforms, TV screen dashboards, and integrated monitoring systems.
• Maintain continuous situational awareness using multi‑screen displays, live video feeds, and alert queues.
• Provide 24/7 monitoring support to all monitored facilities.
• Support ongoing system expansion efforts, including Phase 2 software deployments and the addition of new security hardware to increase site visibility.
• Accurately document system activity, alerts, incidents, and daily operational logs.
• Provide after‑hours and emergency response support as required.

Incident Response & Investigation

• Respond to security incidents in real time and take appropriate action based on established procedures.
• Conduct preliminary investigations, including video review, access log analysis, and alarm validation.
• Gather and preserve relevant information and evidence for incident documentation.
• Prepare clear, accurate, and timely incident reports.
• Escalate critical incidents, system failures, or emerging risks to the National Security Manager and other leadership as required.
• Assist internal departments and emergency responders during security events.

System Oversight & Optimization

• Support the operational reliability and functionality of physical security systems and platforms.
• Identify system issues, performance concerns, or equipment malfunctions.
• Coordinate with IT, vendors, and security partners for troubleshooting and resolution.
• Assist with system testing, upgrades, hardware installations, and process improvements.
• Ensure compliance with organizational security policies, procedures, and applicable regulations.

Collaboration & Communication

• Partner with Facilities, IT, HR, Operations, and other internal stakeholders to support security operations.
• Communicate effectively across multiple platforms (radio, phone, reports, software systems).
• Maintain strict confidentiality of sensitive security, personnel, and operational information.
• Contribute to a professional, collaborative SOC team environment.

Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

KNOWLEDGE/EDUCATION

Associates degree in Security Management, Criminal Justice, or a related field or equivalent combination of education and experience, preferred. Intermediate to expert-level knowledge and proficiency of physical security systems and platforms, required. Working knowledge of applicable federal, state, and municipal security regulations, required.

LICENSES/CERTIFICATIONS

• Verkada Certified Engineer, preferred.

EXPERIENCE

Two  (2) years of experience in a SOC, centralized monitoring, or security operations environment, required. To Include:

• Experience in monitoring security systems within a centralized operations center environment.
• Experience with enterprise-level access control and video management systems.

Experience working in a 24/7 operational environment, preferred. Prior law enforcement or military experience, preferred. Experience working in healthcare, critical infrastructure, or regulated environments, preferred. Verkada platform experience, preferred.

SKILLS/ABILITIES

Strong situational awareness and attention to detail. Ability to assess alerts and incidents quickly and accurately. Excellent verbal and written communication skills. Strong judgment and ability to follow procedures under pressure. Proficiency with security monitoring platforms and Microsoft Office tools. Ability to work assigned shifts and respond to urgent or emergency situations.

Location:

9305 East Via de Ventura
Scottsdale, AZ 85258


Job Category:

Corporate

Contact Information: careers@vitalant.org

If you are impact-inspired to help others, and making a difference is vital for you, you'll experience a career built on purpose, a company created to care, and a team committed to lead - together.