Security Operations Center Operator

As a Security Operations Center (SOC) Operator, you'll get to:

• Monitor and operate enterprise-wide physical security systems, including access control, CCTV, intrusion detection, alarm, and environmental monitoring platforms across Vitalant locations.

• Provide real-time security monitoring and incident response from the centralized SOC, maintaining continuous situational awareness through alerts, dashboards, and live video feeds.

• Investigate security events by reviewing video footage, analyzing access records, validating alarms, and documenting findings in detailed incident reports.

• Escalate critical incidents, system failures, and emerging risks while coordinating with internal stakeholders and emergency responders as needed.

• Support the reliability, testing, maintenance, and enhancement of physical security systems by partnering with IT teams, vendors, and security partners.

• Maintain accurate records of security activities, incidents, alerts, and daily operational logs to support compliance and operational readiness.

• Collaborate with Facilities, HR, Operations, and other departments to promote a safe, secure, and compliant environment across the organization.

• Protect confidential security, personnel, and operational information while contributing to a professional, team-oriented security operations environment.

REQUIREMENTS:

KNOWLEDGE/EDUCATION

• Associates degree in Security Management, Criminal Justice, or a related field or equivalent combination of education and experience, preferred. Intermediate to expert-level knowledge and proficiency of physical security systems and platforms, required. Working knowledge of applicable federal, state, and municipal security regulations, required.

LICENSES/CERTIFICATIONS

• Verkada Certified Engineer, preferred.

EXPERIENCE

Two  (2) years of experience in a SOC, centralized monitoring, or security operations environment, required. To Include:

• Experience in monitoring security systems within a centralized operations center environment.

• Experience with enterprise-level access control and video management systems.

Experience working in a 24/7 operational environment, preferred. Prior law enforcement or military experience, preferred. Experience working in healthcare, critical infrastructure, or regulated environments, preferred. Verkada platform experience, preferred.

SKILLS/ABILITIES

• Strong situational awareness and attention to detail.

• Ability to assess alerts and incidents quickly and accurately.

• Excellent verbal and written communication skills.

• Strong judgment and ability to follow procedures under pressure.

• Proficiency with security monitoring platforms and Microsoft Office tools.

• Ability to work assigned shifts and respond to urgent or emergency situations.

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