Security Operations Center Specialist

Job Title: Security Operations Center Specialist
FLSA Classification: Non-Exempt
Reports to: Campus Security Manager
Location:  Bentonville, Arkansas (On-site)

Date Reviewed: 05/27/2025

Art and Wellness Enterprises (AWE) supports operating non-profits founded by Alice Walton, including the Alice L. Walton Foundation, Alice L. Walton School of Medicine, Art Bridges, Crystal Bridges Museum of American Art, the Momentary, and Heartland Whole Health Institute.

About The Position

The Security Operations Center Specialist monitors and operates all security and safety systems, specified building management systems of the facilities and outdoor venues, and acts as the main communications link between Campus Security staff and outside emergency response operators. The Security Operations Center Specialist maintains an active and real-time awareness of the status of multiple facilities. This position monitors and assists with activities and events taking place in the buildings and on the grounds and is responsible for logging and reporting incidents so the appropriate personnel can respond. This position requires a team-oriented focus and the ability to work in an environment which may quickly move from relaxed to tense.

Essential Duties and Responsibilities

• Continually and effectively monitor CCTV system to assist Campus Security staff patrolling the campus, immediately notifying Security Patrol of observed suspicious or inappropriate behavior or facility related emergencies, in accordance with campus policies.
• Initiate incident reports based on reported or observed events, completing preliminary investigative steps and dispatching Campus Patrol when appropriate.
• Effectively monitor security and building management systems, reporting all alarm conditions to Campus Security Manager and other departments, in accordance with campus policies.
• Continually monitor all incoming radio and intercom communications and respond as necessary.
• Monitor weather radar and other environmental notifiers, alerting Security and Operations personnel of incoming and active hazardous outdoor conditions.
• Immediately log and report all suspicious conditions or persons; report accidents, injuries and/or hazardous conditions to a Campus Security Manager and other campus departments, in accordance with campus policies.
• Maintain accurate records of Alarm, CCTV, Fire and Building Management system activities.
• Effectively monitor and help coordinate evacuations and difficult situations according to campus and specific building policies.
• Act as the telephone link with outside responding agencies such as Police, Fire, or other Emergency Care personnel.
• Assist in the oversight of quarterly and yearly preventive maintenance activities with life safety system maintenance contractors.
• Proactively seek and obtain information about policies/promotions, activities and events across campuses to provide high customer service.
• Collect and organize analytics data collected from security cameras and other devices managed by Campus Security.
• Manage and monitor checkout and return of temporary items such as physical keys, temporary credentials, radios, etc.
• Provide real-time support for creating, altering, and deleting access room credentials and schedules.
• Perform additional duties as assigned.

Qualifications and Requirements

• High School diploma or equivalent.
• 1-3 years of experience with security, surveillance agent, operator, or equivalent combination or work experience, training, and education required. Security dispatch, central station, or 911 operator experience preferred.
• Demonstrated ability to remain calm in stressful situations.
• Physically and mentally fit to respond to emergency situations as needed.
• Strong problem-solving and analytical skills.
• Highest ethics in all business aspects. Ability to understand and maintain the highest standards of confidentiality.
• Willingness and ability to learn and use specialized software.
• Proficient knowledge of Microsoft Word, Excel, and other basic computer applications and systems.
• Committed to providing excellent customer service rooted in courtesy, respect, and approachability.
• Enthusiastic about contributing to the success of a major community center.
• Dedicated to continuous improvement and ongoing professional development.
• Good verbal and written communication skills in English.
• Able to work independently with initiative and collaboratively as part of a team.
• Adaptable and comfortable working in a fast-paced, evolving environment.
• Strong organizational skills with the ability to prioritize tasks and manage time effectively.
• Capable of contributing to project teams with a focus on results and operational excellence.

Physical Demands and Work Environment

The physical demands and work environment characteristics described here are representative of those required by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

Physical Demands: In the work environment described, this role requires sustained use of a computer and telephone for prolonged periods of time. The position requires effective verbal and written communication with others, good eye/hand coordination, and the ability to lift and transport up to 20 pounds. Vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. This role regularly involves standing, walking, using hands and fingers to handle or operate tools, controls, and equipment, reaching with hands and arms, climbing or balancing, stooping, kneeling, crouching, crawling, and communicating clearly with others. The ability to respond promptly and physically to urgent situations is essential.

Work Environment: Work is performed in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires regular interaction with both the public and internal team members in a professional and courteous manner. Flexibility in working hours, including weekends, evenings, and holidays, may be necessary to support operational needs. Occasional overtime, including both scheduled and non-scheduled, may be required to accommodate business needs.

Art and Wellness Enterprises, LLC is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check.  In addition, you will need to provide proper identification verifying your eligibility to work in the United States.