At Gentex, you’ll help create innovative technologies that improve how people live, travel, and stay connected. Join a company driven by quality products across an evolving range of industries.
POSITION OVERVIEW
The Gentex Security Operations Center (GSOC) Specialist II is a key member of the Security Department, responsible for monitoring security and life safety systems, coordinating incident response, and supporting protective operations. This role now includes monitoring global and regional threat intelligence, assessing risks to Gentex personnel and assets, and supporting travel security protocols. The GSOC Specialist II ensures a safe and secure environment through vigilance, rapid response, and world-class customer service.
This position is working 3rd shift, 11 p.m.- 7 a.m., Sunday through Thursday in Zeeland, MI.
WHAT YOU’LL DO
- Monitor and operate security systems including access control, video surveillance, and intrusion detection systems.
- Track and analyze threat intelligence feeds, news sources, and security alerts to identify risks to Gentex operations, personnel, and facilities.
- Provide situational awareness briefings and threat assessments to Security leadership.
- Support travel security by monitoring global events, issuing advisories, and coordinating response protocols for traveling employees.
- Dispatch Security Specialists and Emergency Response Team members to incidents involving medical, fire, hazmat, or security threats.
- Conduct surveillance and overwatch using video technology during elevated-risk situations or special events.
- Monitor critical infrastructure systems (HVAC, compressed air, nitrogen, RO water, electrical) and report anomalies.
- Issue access credentials and keys to contractors and maintain accountability.
- Perform audits and testing of security systems and emergency notification platforms.
- Complete detailed shift activity logs and incident reports.
- Assist in coordinating protective operations for high-profile visitors or events.
- Follow all security protocols and procedures with precision and accuracy.
- Support the Security Managers and Protection Specialists with special projects and operational needs.
- Other duties as assigned.
HOW YOU’LL DO IT
- Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
- Analytical thinking - Tackling a problem by using a logical, systematic, and sequential approach.
- Building collaborative relationships - Developing, maintaining, and strengthening partnerships with others inside or outside the organization.
- Communicating Effectively - Developing and delivering multi-mode communications that convey clear understanding, taking into account the unique needs of different audiences.
- Customer focus - Building strong customer relationships and delivering customer-centric solutions.
- Individual efficiency - Effectively managing time and resources so that individual work is completed efficiently.
- Problem solving - Defining a problem, determining the cause, identifying, prioritizing and selecting alternatives for a solution, and implementing a solution.
- Situational adaptability - Adapting approach and demeanor in real time to match the shifting demands of different situations.
- Maintaining a high level of honesty, integrity, and confidentiality with respect to company matters.
- Complying with all Company policies and procedures, safety regulations, company safety policies and safely perform all duties, including but not limited to, promoting a safe workplace.
WHAT TO BRING
- Associate’s degree in Criminal Justice, Emergency Management, or a related field or an equivalent combination of education and experience.
- 2+ years of experience in security operations or a related field.
- Familiarity with incident response and monitoring processes.
- Ability to work non-standard hours, holidays, and weekends as needed.
- Strong computer skills, including proficiency in Microsoft Office Suite.
- Excellent communication and problem-solving skills.
- Ability to obtain and maintain First Aid and CPR certifications.
WHAT WILL HELP
- Bachelor’s degree in Criminal Justice, Emergency Management, or a related field or an equivalent combination of education and experience.
- 4+ years of experience in security operations or a related field.
- Experience working in or supporting a Security Operations Center.
- Knowledge of security systems such as:
- Video Management Systems (VMS)
- Access Control
- Mass Notification
- Threat Intelligence/Incident Management tools
- Travel Security/Tracking platforms
- Ability to remain calm and professional under pressure.
- Strong attention to detail and ability to multitask in a fast-paced environment.
- Ability to collaborate effectively with team members and other departments.
- Bilingual or Spanish-speaking skills preferred.
Gentex is an equal opportunity employer
Gentex extends equal employment opportunities to qualified applicants and employees regardless of an individual’s race, color, religion, national origin, age, sex (including pregnancy, gender identity, and sexual orientation), disability, marital status, military service, height, weight, genetic information, or any other reason protected by law.
Assistance
Gentex is committed to working with and providing reasonable accommodation to applicants with disabilities. For accommodation requests, email us at recruiting@gentex.com. Gentex will not discriminate against any qualified individual who can perform the essential functions of the job with or without a reasonable accommodation.
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