Job Summary
ASM Global The leader in privately managed public assembly facilities, has an excellent opening for a Security and Safety Officer at the Coliseo de Puerto Rico. The position is responsible for maintaining a safe and secure environment during daily operations and all events, including concerts and large-scale productions. Duties include protecting the facility, supporting access control and crowd management, responding to emergencies and identifying safety hazards such as trip risks or unsafe behavior.
The officer ensures compliance with OSHA standards and internal safety protocols, while upholding a professional image and delivering a welcoming experience for guests, staff, artists and vendors. This role is essential to preserving the safety culture and operational excellence of the Coliseo.
Essential Duties
- Respond promptly and effectively to all security and safety-related calls, coordinating with local law enforcement when necessary.
- Collaborate closely with operations and event staff to ensure seamless experiences for visitors and successful execution of programming.
- Conduct thorough interior and exterior patrols of the facility; identify, address, and report any security, safety, or fire hazards.
- Prepare clear, detailed incident reports and carry out comprehensive investigations when warranted.
- Support the planning and execution of public safety strategies for daily operations and special events.
- Assist with traffic control in loading dock areas, guiding drivers and managing parking to maintain an efficient and safe work environment.
- Safeguard property from damage caused by negligence, vandalism, or unsafe behavior.
- Help prevent losses by identifying irregularities, addressing violations of policies, and intervening when unauthorized access or trespassing occurs.
- Work collaboratively with the Event Services team to manage large crowds, adapting to dynamic event environments while delivering exceptional customer service.
- Operate and monitor security and building systems, including CCTV, fire alarms, radio communication, elevators, and lighting controls.
- Provide leadership and support during emergency evacuations.
- Perform security and safety inspections during event move-ins and move-outs.
- Uphold the organization’s standards and reputation by complying with all applicable laws, regulations, and internal policies.
- Coordinate efforts with the Security Director and designated Law Enforcement Liaison.
- Maintain daily safety inspection logs and event-related reports. Offer guidance on safe practices related to protective gear, machinery, fall hazards, electrical risks, ladder use, and structural safety.
- Intervene and stop any activity or condition that poses a threat to health or safety.
- Record and investigate incidents, assisting Human Resources with the documentation and resolution of related claims.
- Follow all established protocols and contribute to a secure environment within the venue, including its perimeter and loading dock areas.
- Support overall team efforts by completing additional tasks as assigned, always aiming to exceed safety and service standards.
Requires Qualifications
- Demonstrates a high level of diligence, attention to details and a strong commitment to providing outstanding customer service
- Excellent verbal, written and reading communication skills in both, English and Spanish.
- Ability to clearly present and explain health and safety topics to diverse audiences
- Completed OSHA trainings or able to complete it withing a short timeframe.
- Solid understanding of relevant legislation and regulations (e.g., OSHA, EPA) and safety procedures.
- Familiarity with potential hazardous materials and safe handling practices.
- Adhere to OSHA regulations, including but not limited to the standards outlined in 29 CFR 1926 (Construction) and general industry standards 1910 & 1911.
- Experience in writing clear, concise and accurate incident and safety reports.
- Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook); working knowledge of safety management information systems (SMIS) is a plus.
- Thrives in fast-paced environments, able to multitask and prioritize responsibilities effectively.
- Demonstrates sound judgement, especially under pressure and the ability to recognize problems and implement effective solutions.
- Most hold and maintain a valid Security Guard license.
- Capable of remaining in a stationary position for extended periods (4+ hours), as needed.
- Comfortable working in indoor and outdoor environments, including exposure to various weather conditions.
- Willing and available to work a flexible schedule, including nights, weekends and holidays, as required by event demands.
- Physically able to move throughout the venue frequently during shifts.
ASM Global is an Equal Employment Opportunity/Affirmative Action employer, an encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
