Melbourne, Australia
Onsite
Better begins here
Crown Resorts is a great place to visit and it’s an even better place to work, a place where you can play your part in creating fun, memorable, world-class experiences for our guests and our people. We value passion, optimism, and an appetite for change - for the better. Here, you’ll be part of the team, empowered to explore more, experience more and supported by your leader to grow and develop.
Full Time Opportunity across 24/7 Rotating Roster
The Role
We’re seeking a highly capable and people-focused Security Services Manager to lead and develop security operations across the Crown complex.
Reporting to the Senior Security Operations Manager, this role is responsible for delivering a safe, secure and engaging environment while ensuring exceptional service standards for guests and employees alike. You’ll play a critical leadership role, influencing outcomes across the business and contributing to broader operational strategies.
You’re a visible, hands-on leader who thrives in a complex environment, balancing risk management, people leadership and operational excellence.
In this role, you will:
Lead and manage security operations teams, fostering a high-performing and customer-focused culture
Deliver safe, secure and seamless experiences across the entire Crown complex
Act as a key decision-maker during shifts, including overseeing operations in the absence of senior leadership
Lead incident, risk and emergency management responses, including acting as Chief Warden when required
Partner with internal and external stakeholders, including law enforcement and security providers
Drive operational efficiency through resource planning, workforce optimisation and cost management
Champion compliance with all regulatory, legislative and organisational requirements
Coach, develop and support team members through performance management, succession planning and engagement initiatives
About You
You’re an experienced leader with a strong operational mindset and a passion for safety, service and people development. You bring a balanced approach to leadership – combining strategic thinking with hands-on execution.
You will also bring:
Proven experience in security operations management
Ability to work FT across a 24/7 Rotation – 12 hour shifts at a time
Strong leadership capabilities, with experience managing large, diverse teams
Ability to influence and build relationships across multiple stakeholder groups
Sound decision-making skills and the ability to remain composed under pressure
Experience in incident management, risk mitigation and emergency response
Strong organisational skills with the ability to manage competing priorities
Commercial awareness and a focus on continuous improvement
What we offer you
Competitive hourly rate in line with Enterprise Agreement conditions, inclusive of weekend and public holiday penalty provisions
Complimentary onsite meals, generous discounts across Crown hotels, parking, dining and entertainment, plus a fully provided uniform professionally laundered at no cost
A supportive, inclusive workplace that values individuality, diversity and belonging
Career development opportunities within one of Australia’s most iconic hospitality organisations
Applications Close: 13th July 2026
On top of exciting career possibilities, we offer better exposure to experiences and learning. To see our range of benefits and opportunities visit Crown Resorts Careers.
Our Crown Community celebrates uniqueness and embraces diversity. We welcome the creativity, insights and experiences from people of different race, age, religion, cultural background, gender, people with disability, people who identify as LGBTIQ+ and Aboriginal and Torres Strait Islander; people like you.