Security Supervisor

We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.

An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.

Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.

Job Description Summary

To ensure the safety and tranquil stay of hotel guests and employees, to assist as needed, to enforce the policies and procedures of the hotel and to record in writing any assigned task. Prepare incident and accident reports accurately and, in the format, specified by the Director of Engineering & Security. Maintain all dock receiving and flow of products/packages inbound and outbound, from the hotel. This includes the shipping of items back to guests and clients and distributing packages throughout the hotel to the appropriate departments and/or guests. Oversees the properties lost & found program.

Job Description

Principle duties and responsibilities (Essential Functions) include:   

Other duties and assignments may be assigned in accordance with this position.

• Supervises the security activities at hotel for its guests, members, employees and owners.
• Ensures that all security operations are in accordance with Sonesta policies, procedures and standards of conduct.
• Supervises trains and schedules all Security officers.
• Meets regularly with the Director of Engineering & Security to review incidents and current issues. Keeps management informed at all times on major incidents.
• Ensures that the Daily Activity Report reflects all security activities of the previous day and that it is distributed to the appropriate divisions, departments, Human Resources and the Director of Engineering & Security.
• Ensures that a thorough and complete investigation and report is made on all losses, thefts, and accidents incurred by guests, members, patrons and employees. Ensures the incident reports are prepared accurately and concisely.
• Enforces all hotel rules, regulations and the Company's standards of conduct. Conducts detailed investigations where warranted with the Director of Engineering & Security
• Conducts integrity checks using covert cctv as losses dictate.
• Ensures security programs and other, are consistently completed (Lost & Found, Hotel Parking, Locker Room Inspection, Dock handling, Receiving functions, package distribution)
• Reviews daily all logs to ensure completeness and takes follow-up action as necessary (patrol log, dispatcher log, rover log).
• Maintain good record keeping of all items received and issued to minimize any variances, in accordance with established policies and standards.
• Completes the receiving function for all hotel inbound orders utilizing the EPRO Software.
• Prepares and conducts daily shift briefings.
• Take part in monthly inventories.
• Check in, sort, and properly distribute FedEx, UPS, and USPS packages.
• Help pull and distribute liquor requisitions.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.