Security Supervisor - Internal Only (L.A. LIVE)

For more than 20 years, AEG has played a pivotal role in transforming sports and live entertainment. Annually, we host more than 160 million guests, promote more than 10,000 shows and present more than 22,000 events around the world. We are committed to innovation, artistry, and community, and leverage the power of our 300+ venues, leading sports franchises, marquee music brands, integrated entertainment districts, premier ticketing platform and global sponsorship activations, to create memorable moments that give the world reason to cheer.

Our business is interwoven with the human mind and heart, and we strive to build a diverse and inclusive company that reflects the artists, athletes, and fans that we host; reach beyond traditional boundaries to support the communities in which we operate; and minimize our impact on the environment by adopting sustainable practices throughout our business operations.

If you want to be challenged to up your game and make a difference, then join us in giving the world reason to cheer!

L.A. LIVE is a vibrant 4 million square foot entertainment destination located in the heart of downtown Los Angeles. It is a place that truly captures the essence of the city's lively and dynamic atmosphere. L.A. LIVE offers a wide array of entertainment options, including world-class music venues, a sports and entertainment arena, restaurants, clubs and hotels.

It is located adjacent to Crypto.com Arena and the Los Angeles Convention Center and features venues including The Novo, a 2,300 capacity live music venue, Peacock Theater, a 7,100-seat live theatre, a 54-story, 1001-room convention "headquarters" destination (including The Ritz-Carlton, Los Angeles and JW Marriott Los Angeles at L.A. LIVE hotels and 224 luxury condominiums – The Ritz-Carlton Residences at L.A. LIVE – all in a single tower), the 14-screen Regal Cinemas L.A. LIVE theatre, broadcast facilities for ESPN, along with entertainment, residential, restaurant and office space. 

Developed by Los Angeles-based AEG, L.A. LIVE is considered to be the nation's most active “live content and event campus.” It features 260,480 square feet of conference center and ballroom facilities, a 100,000 square foot special events deck, the famous Lucky Strike Lanes and Lounge, a one-of-a-kind GRAMMY Museum, saluting the history of music and the genre's best-known awards show all centered around Peacock Place, a 40,000 square foot outdoor event space. L.A. LIVE showcases more events, award shows, sporting competitions, concerts and hospitality options than any other destination in the world. 

If you are looking for a bite to eat, L.A. LIVE has an impressive selection of restaurants and bars offering diverse cuisines and atmospheres. From upscale dining options to casual eateries, you'll find something to suit your taste buds. To top it off, L.A. LIVE also offers hotel options for those looking to stay in the heart of the action. Whether you're just visiting Los Angeles or hoping to stay following a concert, a sporting event, or simply looking to explore the city, L.A. LIVE has everything you need to make the experience memorable. 

Job Summary:

Reports to the Security Management Team, the Security Supervisor, will perform inspections and ensures that post orders are being followed. Coaches and trains personnel. Carries out administrative procedures as required. Responds to incidents and may provide service coverage as needed. Primary job function is to supervise Security Officers at L.A. LIVE, representing the organization in an exemplary manner.

Essential Functions:

• Must demonstrate comprehension of all tasks and maintain all training and certification requirements of Security Officer I & II.
• Provides supervisory oversight to security staff; ensures enforcement of all employee policy and procedures, conducts post inspections and prepares corrective and counseling documents.
• Ensures proper campus security requirements are met; deploys operations and event security staff as required, ensures compliance with break policies.
• Ensures staff preparedness; conducts event and shift briefings, provides training on policies, procedures, safety training and information related to campus activities.
• Assists in compliance of campus policy and procedure; provides for escalation resolution for violations, complaints and general concerns.
• Prepares and completes incident reports as required, providing detailed documentation of all significant incidents.
• Coordinates and facilitates emergency response, as policy dictates. Responds to all significant incidents provides operational and institutional knowledge, providing assistance to responding emergency response personnel.
• Assists in the coordination of interdepartmental response.
• Performs any additional duties as required or assigned.

Required Qualifications:

• A minimum education level of:  High School Diploma or its equivalency.
• A minimum of 2 years of related work experience, including supervisory experience.
• A minimum of six (6) months of experience of L.A. Live Security Officer III.
• A minimum of one (1) year of experience supervising and leading subordinates.
• Current Guard Card required.
• Basic computer skills, including Microsoft Office applications (Outlook, Word, and Excel).
• Strong interpersonal and communication (written and verbal in English) skills.
• Ability to multi-task and perform under pressure.
• Ability to establish/maintain effective working relationships with building staff, guests, clients and vendors.
• An understanding of the rules of law and relevant penal codes pertaining to security.
• Strong teamwork etiquette.
• Flexibility to adapt to changes in assignment per event.
• Ability to maintain patron, team member, and company confidentiality.
• Able to lift, carry, and/or move up to 50 pounds with or without reasonable accommodation.
• Ability to stand and walk for extended periods (up to four hours), climb stairs, and respond quickly to operational or emergency situations.
• Ability to communicate effectively and maintain visual and active listening of surroundings throughout the shift.
• Available to work at least five (5) event shifts per week, including evenings, weekends, and holidays.
• Must be able to be certified as a Crime Suppression Unit team member and completed supervisor promotional interview and selection process.

Pay Scale: $27.48

Bonus: This position is not eligible for a bonus under the current bonus plan requirements.

Benefits: Full-time: We offer a comprehensive benefits package that includes: medical, dental and vision insurance, paid holidays, vacation and sick time, company paid basic life insurance, voluntary life insurance, parental leave, 401k Plan (with a current employer match of 3%), flexible spending and health savings account options, and wellness offerings.

AEG's policy is to hire the most qualified applicants, and we comply with all applicable federal, state and local employment laws in making hiring and employee decisions.  We are an equal opportunity employer and do not discriminate against applicants or employees on the basis of race, color, marital status, disability, religion, age, sex, sexual orientation, national origin, genetic information, veteran status, or any other legally protected status recognized by applicable federal, state or local law.

AEG reserves the right to change or modify the employee’s job description whether orally or in writing, at any time during the employment relationship. AEG may require an employee to perform duties outside his/her normal description.

Employer does not offer work visa sponsorship for this position.

This Employer is subject to the Fair Chance Initiative for Hiring Ordinance (FCIHO) (LAMC 189.00)