Job Description:
The Security Support Specialist (SSS) is responsible for the day-to-day administration, support, and coordination of the company's physical security technologies, including access control, video management (VMS), and burglary alarm systems. The role also assists the Director – Security and the Security Team with store and corporate physical security operations, including vendor management, security guard management, budgeting/invoice management, physical security technology auditing, troubleshooting, and administrative support. This role will work with law enforcement, legal, facilities, security personnel, stores, and others on a wide range of security topics.
Essential Responsibilities
- Manage the daily operation and support of access control, video management (VMS), and burglary alarm systems, including maintenance, repair, and replacement programs.
- Be a first responder to store, operations and corporate security needs.
- Provide administrative support for all store security equipment and security personnel.
- Assist in providing premium cost-effective security equipment and programs.
- Manage and fulfill video evidence requests from internal partners, law enforcement, legal counsel, and other authorized parties.
- Act as a liaison between vendors and field operations.
- Aids in the implementation of security plans as necessary to include emergency response, crisis and incident management, physical security, and information protection.
- Assist with and maintain vendor relations and associated expense control.
- Liaison between Security and IT/Networking.
- Assist Legal, Risk, and Licensing as necessary.
- Monitor, report, and address false alarm activations and fines.
- Monitor, report, and address security camera/burglary/fire alarm equipment problems and issues.
- Assist in monitoring/reviewing billing to ensure accuracy and timeliness.
- Assist in researching disputes in billing and service issues.
- Provide continual field coaching and support on proper use and care of all security equipment.
- Provide video documentation upon request to law enforcement and internal departments.
- Provide support in response to robberies, burglaries, security guard deployment, and other security needs.
- Gain and maintain knowledge of industry trends, current security issues, and related technology.
- Perform other duties and special projects as assigned.
Minimum Experience and Qualifications
- College/Technical degree/certificate desired or a minimum of 2 years applicable experience.
- Proficient in Microsoft Excel, Word, and PowerPoint.
- Requires strong multitasking and organizational skills.
- Demonstrated exposure to physical security systems, operations, or programs, with the ability to expand technical knowledge.
- Network/technical environment experience required; experience with Video Management Systems (VMS) is highly regarded.
- Genetec knowledge or certification highly regarded.
- Excellent interpersonal skills.
- Excellent verbal and written communication skills with strong attention to detail and organization.
- Authorization to work in the U.S. is required.
- Potential need to work flexible hours and be available to respond on short notice to include nights, weekends and holidays to support field operations and security.
- Able to accommodate a flexible, non-traditional work schedule, including rotating workweeks based on business need.
- Maintain strict confidentiality and professionalism while handling sensitive information.
- Able to maintain a professional appearance.
WHAT’S IN IT FOR ME?:
Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.
- Exclusive discounts on food and games at D&B & Main Event
- Paid Time Off (PTO) that increases with tenure
- 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year
- Medical, dental, vision and voluntary benefits
- Part Time/Full Time benefits available
- Sub Benefits:
- Livongo and Telehealth benefits
- 401k with company match following 6 months of employment
- Buster’s Legacy Fund (Supports Team Members during difficult Times)
- Employee Assistance Program (EAP) Offerings
- Work out facility on-site
- Employee Power Card | Free Video Games
We work hard, play hard and have FUN!
Salary Range:
40620
-
54160
We are an equal opportunity employer and participate in E-Verify in states where required.
