Security Support Technician

The Security Support Technician identifies weaknesses, troubleshoots issues and facilitates repairs of the Rock Family of Companies physical security systems. This requires a fundamental understanding of networking and electronics. The primary systems that this person deals with are IP security cameras, IP intercoms, and burglar alarms with central station and two-way radio systems.

About the role

• Perform some management duties within the Security Technology group

• Identify, quantify and prepare total solutions for security and safety risks and enhancements

• Manage, oversee and review the design of security systems and their implementation

• Act as system manager for all installed security systems

• Oversee a formal process improvement program for services

• Provide measurement reports to senior management

• Identify and manage contractors for outsourced projects

• Provide project management, direction and innovation in the areas of strategic planning, risk assessment, technology enhancements and configuration control of security systems on special projects as assigned

• Oversee process improvement programs related to security system enhancements

• Review and provide project oversights on the design and installation of fire alarm/notification and security systems

• Identify, manage and develop relationships with sub-contractors

• Perform training sessions, manage programming, coordinate resolution of alarm system problems and malfunctions, and provide system configuration documentation for alarm system users

• Prepare proposals for new systems and existing system additions or alterations

• Develop and maintain electronic security system specifications and construction standards

About you

• 3 years of progressively responsible experience in the security (or related) industry

• Experience presenting training programs

• Proficiency in Microsoft Word and Excel 

• Network computing components and data collection devices

• Ability to work 8 hours a day Monday through Friday

• Available to be on call 1 week per month on a rotational basis

• Positive and effective attitude

• Ability to work on multiple projects simultaneously

• Capacity to formulate action plans for process improvement initiatives, which may include the analysis of complex data

• Excellent verbal and written communication and presentation skills

• Process consulting skills

• Technical problem identification and resolution skills

• Bachelor's degree in security, public administration, business or electrical engineering

What you’ll get

Our team members fuel our strategy, innovation and growth, so we ensure the health and well-being of not just you, but your family, too! We go above and beyond to give you the support you need on an individual level and offer all sorts of ways to help you live your best life. We are proud to offer eligible team members perks and health benefits that will help you have peace of mind. Simply put: We’ve got your back. Check out our full list of Benefits and Perks.

About us

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

This job description is an outline of the primary responsibilities of this position and may be modified at the discretion of the company at any time.  Decisions related to employment are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law.  The company provides reasonable accommodations to qualified individuals with disabilities in accordance with applicable state and federal laws.  Applicants requiring reasonable accommodations in completing the application and/or participating in the application process should contact a member of the Human Resources team, at Careers@Rocket.com.