MINIMUM QUALIFICATIONS:
EDUCATION, CERTIFICATION, AND/OR LICENSURE:
1. High School diploma or equivalent AND four (4) years of experience in the security field
OR
Associate’s degree in criminal justice, criminology, forensics, law or related field of study AND two (2) years experience in the security field
OR
Bachelor’s degree in criminal justice, criminology, forensics, law or related field of study AND one (1) year experience in the security field.
2. Valid Driver’s License
3. Obtain certification in BLS or HeartSaver First Aid within 60 days of hire date.
4. State criminal background check and Federal (if applicable), as required for regulated areas
To be completed as established by department: (Administered at Department level)
1. Completion of the training requirements for an armed security officer
2. Completion of all departmental Lethal Weapon Training and course work.
3. TASER user certification
4. ACT 235 certification
CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Coordinate the daily functions of the team to help ensure that all tasks assigned to the team are completed in an efficient manner.
2. Supports staff by promoting cooperative problem solving, team building and by displaying a professional attitude and demeanor. Functions as a role model for Security Staff members.
3. Leads team based upon instruction from Security Supervisors / Manager regarding departmental policies / procedures and work practices.
4. Provides feedback to the Security Supervisors / Manager regarding team member performance and work status as requested.
5. Assists Supervisors / Manager with employee Day 45 and Day 90 evaluations. Provides input to Supervisors / Manager on annual performance management reviews of the security staff.
6. Participates in Peer Interview process for hiring of Security staff.
7. Performs preliminary investigations of incidents.
8. Effectively communicates with and passes on information to oncoming shift.
9. Responds to unusual or emergency situations using the appropriate escalation of force level up to and including armed response by following established protocol.
10. Initiates positive customer service interaction and provides appropriate assistance to hospital patients, visitors and staff to facilitate orderly and efficient access to facilities in accordance with departmental policies and procedures.
11. Maintains consistent visibility and presence at assigned locations to provide an information and directional resource for all patients, visitors, and staff distributing accurate information to all who request such 100% of the time.
12. Responds to all patient, visitor and staff requests for information/assistance in a caring, courteous manner, 100% of the time.
13. Provides physical assistance, wheelchair assistance, transport services, escort services and room access patients, visitors and staff accessing facilities.
14. Monitors and maintains traffic flow in parking areas and roadways by assisting disabled vehicles, issuing parking permits and warning violations.
15. Protects people and property by assisting in the prevention of accidents, theft and vandalism, in accordance with department policies and procedures, as monitored by supervision.
16. Serves as first-line communicator with Administrators, House Supervisors, Charge Nurses, and Clinic Managers during emergency and security situations.
17. Maintains consistent presence and visibility by performing routine building rounds, building door unlocks, exterior building and parking lot patrol.
18. Makes recommendations to management, staff, visitors and patients to improve security and prevent accidents and crime.
19. Engages in problem solving, crisis management and systems implementation throughout the hospital to promote and support efficient, high quality, cost effective patient care.
20. Interacts with all levels of Hospital Leadership in the role.
21. Reports suspicious situations, circumstances, incidents and persons, according to department policy and procedures.
22. Responds and provides assistance to patients, visitors and staff during fire and disaster drills, animal control issues, transportation of valuables, and lost/found issues, according to department policy and procedures.
23. Provides written documentation of activities, incidents, premises safety, accidents, theft, vandalism and other data requested by supervision in a factual, objective and legible manner.
24. Responds to and provides assistance to patients, visitors and staff during emergency situations such as assaults, domestic disputes, fire, vandalism, bomb threats, theft, vehicle accidents, disasters, etc.
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit, stand and walk for the entire shift and/or double shift.
2. Ability to lift, push or pull 80 pounds.
3. Ability to tolerate adverse environmental conditions for entire shift and/or double shift.
WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. While performing the duties of this Job, the employee may frequently be exposed to outside weather conditions.
SKILLS & ABILITIES:
1. Knowledgeable of and proficient in all positions within the Security Department.
Additional Job Description:
Scheduled Weekly Hours:
0Shift:
Day (United States of America)Exempt/Non-Exempt:
United States of America (Non-Exempt)Company:
WVUH West Virginia University HospitalsCost Center:
608 WVUH SecurityAddress:
1 Medical Center DriveMorgantownWest VirginiaEqual Opportunity Employer
West Virginia University Health System and its subsidiaries (collectively "WVUHS") is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. WVUHS strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex (including gender, pregnancy, sexual orientation, and gender identity), age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. All WVUHS employees, other workers, and representatives are prohibited from engaging in unlawful discrimination. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, training, promotion, discipline, compensation, benefits, and termination of employment.