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Los Angeles, CA, United States; New York, NY, United States
Hybrid
About the Company
Fanatics Live is a community-driven platform bringing together content, community, and commerce through interactive shopping experiences. We connect fans and collectors with sellers and creators through engaging live experiences, helping communities discover products, share their passions, and participate in collecting in new ways.
Role Summary
We’re looking for a Seller Success Manager to help our sellers grow and succeed on Fanatics Live. You will serve as a strategic partner to a portfolio of sellers, helping them optimize performance, navigate the platform, and identify opportunities to grow their businesses and deliver exceptional experiences to collectors.
You’ll develop deep expertise in our seller ecosystem and use performance data, seller insights, and strong relationships to identify opportunities and solve complex challenges. You’ll work independently while partnering closely with teams across Product, Operations, Marketing, Trust & Safety, and other functions to improve seller outcomes and the overall health of the Fanatics Live marketplace.
What You’ll Do
Drive Seller Success
- Own relationships with a portfolio of Fanatics Live sellers and serve as a trusted partner for their success on the platform.
- Develop a deep understanding of seller businesses, goals, audiences, and performance.
- Provide actionable recommendations to improve seller growth, engagement, operational performance, and customer experience.
- Identify opportunities and risks within your seller portfolio and proactively develop plans to address them.
- Support sellers through launches, major events, new programs, and other high-impact moments.
Use Data to Drive Performance
- Analyze seller performance and marketplace data to identify trends, opportunities, and areas for improvement.
- Establish goals and success measures with sellers and regularly assess progress.
- Translate data into clear recommendations that sellers can use to improve their businesses.
- Identify patterns across your portfolio and share insights that can improve broader seller programs and platform experiences.
Solve Complex Seller Challenges
- Independently navigate increasingly complex seller issues involving multiple teams or business considerations.
- Partner with Operations, Product, Trust & Safety, and other teams to resolve seller challenges and improve the seller experience.
- Exercise sound judgment when balancing seller needs, customer experience, platform policies, and business priorities.
- Identify recurring issues and recommend process or program improvements that address root causes.
Partner Across Fanatics Live
- Represent the seller perspective in cross-functional discussions and provide feedback that helps shape products, programs, and operational processes.
- Partner with Product and Operations teams to support launches and improve seller-facing capabilities.
- Collaborate with Marketing and other partners on opportunities that increase seller and collector engagement.
- Lead or contribute to cross-functional projects that improve seller performance and marketplace health.
Strengthen the Seller Success Function
- Develop and share best practices, playbooks, and resources that improve how we support sellers.
- Provide guidance and support to peers and more junior team members.
- Identify opportunities to make Seller Success programs and processes more scalable and effective.
- Bring seller and marketplace insights back to the broader organization to inform decision-making.
What We’re Looking For
- 5+ years of experience in account management, customer success, partner management, marketplace operations, e-commerce, or a related field.
- Demonstrated experience independently managing complex customer, seller, or partner relationships.
- Strong analytical skills and comfort using data to identify trends, diagnose problems, and make recommendations.
- Experience managing multiple priorities and solving ambiguous problems with minimal oversight.
- Strong business judgment and ability to balance partner needs with broader company objectives.
- Excellent communication and relationship-management skills.
- Demonstrated ability to influence cross-functional partners without direct authority.
- Experience leading projects or initiatives across multiple stakeholders.
- Customer- and partner-focused mindset with a strong bias toward action.
Preferred Qualifications
- Experience working with sellers, creators, merchants, or other marketplace participants.
- Experience in marketplaces, e-commerce, livestreaming, social commerce, or creator platforms.
- Familiarity with marketplace metrics and seller performance drivers.
- Experience working in a rapidly growing or evolving technology business.
- Passion for sports, trading cards, collectibles, and the communities surrounding them.
How We Think About This Role
A Seller Success Manager at Fanatics Live is more than a relationship manager. You are expected to independently own meaningful seller relationships, use data and business judgment to improve performance, and solve increasingly complex problems that often span multiple teams.
Success in this role means becoming a trusted partner to sellers while also representing the needs of the broader Fanatics Live marketplace. You’ll use your expertise and influence to improve individual seller outcomes, strengthen our seller programs, and help create exceptional experiences for collectors.
Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers
The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to Los Angeles and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
The salary range represents base pay only and does not include short-term or long-term incentive compensation. This salary range is specific to New York City and may not be applicable to other locations. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training. For information about our benefits, please visit https://benefitsatfanatics.com/
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