The Selling Lead drives personal, department, and storewide results through building genuine team and customer relationships, connecting customers with product, and creating memorable experiences. This role supports the team in driving sales and store key metric performance, providing excellent customer service, executing successful events, and maintaining merchandise presentations. The Selling Lead works collaboratively with store operations teams to ensure service excellence and achieve store objectives. This is an hourly position, with monthly bonus eligibility.
What you will do
- Demonstrate a high level of ownership, accountability, and initiative in achieving store objectives and driving the accomplishment of personal and store key metrics.
- Create memorable store experiences through building genuine team, customer, and community relationships. Support the team in effectively executing customer outreach, clienteling, and event initiatives.
- Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service to enhance customer shopping experience.
- Process transactions accurately and efficiently. Handle customer inquiries and resolve customer concerns with professionalism, promptness, and care.
- Enhance team’s selling behaviors and key metric performance through communicating daily goals, leading by example, assisting with onboarding, initiating teaching opportunities, and supporting associate continued learning.
- Support team in leveraging selling tools and digital devices to provide customers with a seamless omnichannel experience by confidently speaking to available inventory, assortment, and product features and benefits.
- Maintain current company policy and procedure knowledge, providing consistent, accurate communication to team. Assist with keeping team well-informed of products, promotions, contests, and store events.
- Champion associate engagement, sharing team successes and celebrating associate achievements. Foster a positive store culture by ensuring team members understand their role in achieving store goals and feel valued.
- Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through supporting daily store recovery efforts and stock replenishment. Ensure presentations align with visual merchandising directives and brand standards.
- Lead store fulfillment and asset protection initiatives in designated areas by accurately and efficiently executing omni and operations processes, maintaining product protection standards, and adhering to safety guidelines and security protocols.
Skills and Abilities
- Ability to use data, guidance, and judgement to support timely and effective decisions that contribute to team and business success.
- Skills and experience to perform in the role and a commitment to continuously learn.
- Ability to take ownership of assigned tasks and contribute to store success by teaching, partnering, and encouraging others.
- Communicate with excellence.
- Comfortable with technology, including smartphones, tablet computers and Windows-based operating systems.
- 1+ years of retail experience and a dedication to customer service excellence.
- Available to work a flexible schedule based on business needs, including nights, weekends, and holidays.
- Must regularly move around all store areas and be accessible to customers.
- Must bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
The job posting highlights the most relevant / essential responsibilities and requirements of the role. It is not all-inclusive. There may be additional duties, responsibilities, and qualifications for this job.
