Job Summary
At Belk we have a vision to reimagine the shopping experience. As a Selling Lead, you will drive sales, ensure a consistent customer experience, maintain presentation and safety standards, and resolve customer concerns. You will partner with management closely to ensure our team of associates cares for our customers in an environment where we thrive by winning together. You are empowered to do the right thing. We believe all goals can be achieved through growing outstanding teams!
Essential Functions:
Job Functions
- Care for our customers:
- Be friendly and role model behavior on the sales floor
- Selling and servicing our customer comes first; any task is interruptible
- Build a connection with our customers through suggestive selling
- Be comfortable with technology to provide a seamless Omni shopping experience
- Meet or exceed solicitation goal for Belk Credit Rewards program
- Train associates about store assortment and inventory available through Omni resources/belk.com
- Resolve customer service issues quickly and efficiently
- Supports Store Management with coordination of the daily operations of the store including merchandising new product to the floor
- Work proactively with others to maintain visual and merchandising presentation standards to ensure a seamless customer experience
- Ensure the timely floor setup, including signage, for promotional and seasonal business activity
- Do the right thing:
- Role model adaptability to change
- Maintain a welcoming and friendly attitude toward associates and customers
- Role model best practices in selling behaviors, merchandising process, and pricing procedures to ensure a seamless customer experience
- Maintain a safe shopping and working environment by ensuring associates use safety equipment in accordance with OSHA regulations
- Open and close the store, including weekends
- Grow outstanding teams:
- Model customer service behaviors as well as coach in the moment to customer service behaviors
- Drive customer service during assigned shifts by celebrating wins in the moment and communicating further coaching needs to management team.
- Train new associates using Onboarding Guides and best practices to ensure new associate understands their roles and responsibilities
- Lead floor presentation adjustments in anticipation of new product
- Teach associates to present merchandise consistent with merchandising standards
- Lead floor replenishment and use discretion to tailor standards to store needs
- Other duties as assigned:
- Open and close the store, including weekends. Follow all Cash Office and Asset Protection procedures for opening and closing the store
- Remain current on all company policies and ensures that all policies, standards, and procedures are maintained and followed in a consistent manager
Education / Experience Requirements:
Position Contribution Level :
Entry Level
Minimum Education & Experience:
- Experience in retail preferred
Preferred Education & Experience:
- High School Diploma or GED equivalent
- Experience in retail preferred
Knowledge / Skills Requirements:
Knowledge & Skills
- Retail or customer service management
- Excellent communication skills
Physical Requirements:
Physical
- Ability to use computer keyboard, standard telephone and other related business equipment
- Must be able to lift up to 40 lbs.
- Ability to push / pull receiving equipment weighing up to 500 lbs. such as rolling flats, z-racks and
- Ability to stand for long periods of time
- Ability to twist, bend and stoop to retrieve items from floor, shelves, racks, and hooks and place
- Items on floor, shelves, racks and hooks
- Ability to work at a safe and steady pace
Reporting Relationships:
Supervisor
Sales Team Manager or Store Manager
Supervises
N / A
Accessibility Guidelines:
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We are an Equal Opportunity Employer:
Belk is an equal-opportunity employer committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, sex, gender identity, sexual orientation, hair style, hair texture, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, genetic information, military/veteran status, or any other basis prohibited by law.
