Facility

Cape Fear Valley Medical Center

Location

Fayetteville, North Carolina

Department

CFV Gastroenterology Quiet Cove

Job Family

Clerical

Work Shift

Days (United States of America)

Summary

Supervises Patient Representatives in specific clinic and ensures front office duties are performed accurately, efficiently, promptly, and courteously. Assists in training and development of staff.

Major Job Functions

The following is a summary of the major essential functions of this job.  The incumbent may perform other duties, both major and minor, that are not mentioned below.  In addition, specific functions may change from time to time:

• Registering and processing patients, to include appointment scheduling

• Assists in cross training of current and new employees.  Performs staff coverage as needed

• Coordinates and maintains smooth office flow and effective communications

• Enters or ensures daily charges are entered.  Collects or supervises collection of insurance deductibles and co-payments, prepares receipt and charge reports. Close batches daily

• Works Artiva reports and open encounter reports daily

• Answers or ensures patient telephone inquiries are answered timely, accurate recording and prioritizing of messages and appropriate follow through is performed.  Assists insurance companies and other hospital departments with patient information, etc.

• Monitors the acuity and timely scheduling of appointments with clinic providers

• Reviews new and established patient data process and ensures that such information is updated, and complete records are established

• Ensures that accurate financial information is obtained and correctly entered in the system

• Maintains census count and appropriate logs as required

• Responsible for the preparing and balancing of daily front office financial batches for clinic manager to use in closing daily work

• Responsible for monitoring to ensure that all waiting room areas are neat and operating in an organized manner

• Responsible for supervising and evaluating Patient Representatives in specific clinic

• Other duties as assigned

Minimum Qualifications

The following qualifications, or equivalents, are the minimum requirements necessary to perform the essential functions of this job:

Education and Formal Training: 

• High school graduate or equivalent required

• Associate degree in business, health care administration or computer technology preferred

• Knowledge of ICD-10, CPT-4 and medical terminology preferred

Work Experience: 

• 3 years of clerical experience with healthcare organization preferred

• 2 years of supervisory experience preferred

• Experience with an EHR and data entry preferred

Knowledge, Skills, and Abilities Required: 

• Proficiency in reading, writing, and speaking the English language

• Must be able to institute independent judgment

• Must possess excellent communications/customer service skills and problem-solving abilities 

• Multiskilled with the ability to appropriately handle complexity and stress with changing needs of the patients, families, visitors, clinic staff and the health system

Physical Requirements: 

• Must be able to see and read printed data and computer screens

• Manual dexterity, visual and auditory acuity to collect information

• Verbal communication skills

• Ability to lift, stoop, bend, kneel, and reach

Required Licenses and Certifications

Cape Fear Valley Health System is an Equal Opportunity Employer M/F/Disability/Veteran/Sexual Orientation/Gender Identity