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Chicago, Illinois, United States
Hybrid
Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.
Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.
Front's Account Management team owns a book of business — and turning that book into revenue is the job. As a Senior Account Manager, you'll run point on Front's largest, most strategic accounts: closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter. This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task.
You'll be paired with a Customer Success Manager who keeps the product humming, but the commercial number is yours. Win the renewal, land the upsell, close the multi-year deal. This role is built for a closer who wants a bigger book, bigger deals, and the autonomy to run their territory like a business.
What will you be doing?
Own the number for a portfolio of Front's largest strategic accounts — renewals, upsell, cross-sell, and net revenue retention are your quota
Run and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts
Hunt for expansion inside your existing book — using usage and health signals from your CSM partner to find the next deal before the customer asks
Build the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts
Forecast like a pro — accurate, defensible pipeline and renewal forecasting that leadership can plan the business around
Set the standard for the team — your deal strategy and negotiation playbook become what other AMs copy
Go toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster
Represent the customer's voice in pricing and packaging conversations — and use it to close bigger deals
What skills and experience do you need?
5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quota
Proven closer — you've run complex, multi-stakeholder negotiations and multi-year contracts and won
Track record positioning and selling services or premium packages as part of the deal, not a separate ask
Sharp with data — you use usage and health signals to build the business case and know exactly which accounts to push
A negotiator's instincts and the relationship chops to keep the customer close while still pushing for the better deal
Process-driven — you build the systems and playbooks that let you run a bigger book without dropping deals
Comfortable partnering with CSMs, Solutions Architects, or technical teams, but never confused about who owns the commercial outcome
Fluency with AI tools and a bias toward using them to move faster, think sharper, and automate the repetitive
Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.
What we offer
Competitive salary
Equity (we are post-series D & backed by some of the best VCs in the US)
Private health insurance, including plan options at no cost to employees
Paid parental leave
Flexible time off policy
Flexibility to work from home Monday and Friday, unless posted as a fully remote role
Mental health support with Workplace Options
Family planning support with Maven
$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities
Wellness Days - Fronteers get an additional day off on months with no holidays
Winter Break - Our offices are closed from Christmas to New Year's Day!
Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice