Senior Accounts Receivable Analyst

Accountabilities:

• Manage end-to-end accounts receivable activities, ensuring accurate and timely invoicing across new business, expansions, contract modifications, auto-renewals, multi-year agreements, and overages.
• Execute proactive, customer-focused collections strategies to drive timely payments and meet cash collection and efficiency targets.
• Use NetSuite and Tesorio to manage collections activity, monitor outstanding balances, and maintain accurate customer records.
• Apply and post incoming ACH, wire, credit card, and Stripe payments to the appropriate customer accounts.
• Research and resolve unapplied cash, chargebacks, short-pays, and other payment discrepancies.
• Prepare credit and debit memos and manage customer credit monitoring, including credit holds and limits.
• Analyze AR aging, collections performance, cash flow trends, and key metrics to identify risks and provide actionable insights to accounting leadership.
• Support month-end and year-end close by finalizing billing processes, reconciling AR-related accounts, and validating receivable and revenue-related balances.
• Use NetSuite and SuiteBilling expertise to troubleshoot billing issues, support system enhancements, and drive process improvements.
• Prepare audit schedules, reconciliations, billing documentation, and other materials required by internal and external auditors.
• Support SOX controls, testing requests, and process documentation to maintain audit readiness and compliance.
• Identify opportunities to use AI and automation to streamline AR workflows, improve collections, and enhance forecasting.
• Collaborate with Sales, Customer Success, Account Management, Sales Operations, and other teams to resolve billing discrepancies and improve customer satisfaction.
• Maintain strong ownership, reliability, and accountability while working fully remotely and managing deadlines independently.

Requirements:

• 5+ years of experience in accounts receivable, billing, collections, or a related financial operations role, with demonstrated experience managing complex AR processes.
• Extensive experience with NetSuite ERP and SuiteBilling is highly preferred.
• Strong analytical capabilities, with the ability to interpret financial data, identify trends, and translate findings into actionable recommendations.
• Excellent written and verbal communication skills, particularly in customer-facing collections situations.
• Customer-focused approach combined with confidence and professionalism when managing payment issues and collection activities.
• Strong independence, self-motivation, organization, and accountability in a fully remote work environment.
• Proficiency with Microsoft Excel and Google Sheets.
• Experience with Salesforce, Zendesk, Tesorio, Gmail, or Stripe is a plus.
• Familiarity with SaaS business models and subscription billing is preferred.
• Exceptional attention to detail and ability to manage multiple priorities, deadlines, and financial workflows accurately.
• Ability to work effectively in a fast-paced, high-growth environment and proactively identify opportunities for process improvement.
• Willingness and ability to adopt AI and automation tools to increase efficiency and improve AR operations.
• Strong collaborative mindset and ability to work effectively with cross-functional teams.
• Must be legally authorized to work in the United States; visa sponsorship is not available.
• The role is remote within the United States, excluding California and the New York metropolitan area.

Benefits:

• $65,000–$75,000 USD annual base salary.
• Bonus, equity, and benefits as part of the total compensation package.
• Equity for full-time employees.
• 401(k) match.
• Flexible paid time off and generous sick-time policy.
• Comprehensive health plans with employer contributions.
• 100% company-paid short-term and long-term disability insurance.
• 100% company-paid life insurance.
• HSA contribution of $100–$200 per month, depending on plan tier.
• $25 per month lifestyle spending account.
• $50 per month internet reimbursement.
• $500 home-office stipend.
• $10,000 adoption benefit.
• Comprehensive family planning coverage through the medical plan.
• Fully distributed remote work environment.
• Opportunity to work across billing, collections, cash application, financial analysis, audit support, and AR automation.
• Exposure to SaaS and subscription-based financial operations with significant ownership of core AR processes.