Senior Agent, Customer Service (Dutch Speaker)

Who We Are

What You’ll Be Doing 

• Handling inquiries and issues from global customers in multiple languages through various channels, including email, chat, and voice.
• Collaborating with internal and external stakeholders, such as product managers and the marketing team, to address complaints and feedback related to websites, products, platforms, and services, etc.
• Maintaining a strong understanding of company products to effectively communicate with customers in their preferred language.
• Establishing and nurturing strong relationships with company partners and external stakeholders.
• Escalating any queries or unresolved issues to Level 2/Supervisors as directed by the operations management when they can not be resolved within standard procedures.

What We Look For In You

• A Diploma in finance, customer service & relations, linguistics, crypto-related studies, or a related field.
• Proficiency in both spoken and written Dutch, along with a high level of English language proficiency.
• Ability to work independently in a fast-paced environment and deliver multilingual support.
• Willing to work on shift rotation.
• Strong interpersonal skills: the ability to navigate challenging language situations and remain composed under pressure.
• Problem-solving mindset: a dedication to finding the right linguistic solutions for customers, overcoming language barriers, and making cost-efficient decisions.
• Excellent time management: the ability to handle multilingual tasks effectively while managing time efficiently.
• Quick learner: the ability to quickly grasp new linguistic concepts and adapt to the evolving language needs of customers.

Nice to Haves

• Familiarity with cryptocurrency and/or finance-technology industry.
• Working knowledge of CRM tools, such as Zendesk.
• Basic computer knowledge: MacOS, Lark, Microsoft Office, and G-Suite.

Perks & Benefits

• Competitive remuneration package
• Yearly performance bonus
• Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
• Employee engagement, recognition and appreciation program.
• Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
• Hybrid work environment available as part of our flexible working approach

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