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İstanbul, Türkiye
Hybrid
Design how humans and AI agents work together.
We're building a new generation of onboarding and financial crime workflows powered by AI agents. These systems don't simply automate tasks. They gather evidence, analyse information, coordinate activities across systems, and support specialists in making critical decisions.
The challenge is not in making existing workflows slightly better. It is designing systems where people and AI collaborate effectively in environments that require trust, accountability, and sound judgement. We're looking for a Senior AI Service Designer to help define these experiences.
Role Summary
In our product teams, we build agentic AI solutions on a modern cloud-based AI platform. As a designer-builder, you will not write production code, but you will create agent prototypes to understand capabilities, constraints, orchestration patterns, and user experience implications firsthand. You’ll interact with users and stakeholders to understand what we should build.
You will work closely with the business domain Design Lead, as well as with PMs, engineers, data scientists and UX researchers in the product team. You’ll report to the business domain Design Lead and the manager of the AI Design team. The AI Design Team acts as an internal design studio in ING, and also supports our professional development and knowledge exchange among 12 designers across multiple countries.
Work Model
At ING Hubs Türkiye, flexibility is more than a benefit — it's part of how we work.
Our hybrid working model is designed to balance collaboration, innovation, and personal flexibility. Team members typically come together in our Vadistanbul office for two days per week during three weeks of the month, while one week each month is fully remote. We also offer additional flexibility during August, allowing colleagues to work remotely throughout the month.
As part of a globally distributed organization, you'll collaborate with colleagues across multiple ING locations while contributing to large-scale AI initiatives that create impact across the bank.
What You'll Do
Since we’re among the first to develop agentic AI products at ING, you’ll get to explore and shape how we use this technology.
You will:
We're looking for someone who
You'll thrive here if
Why Join ING Hubs Türkiye?
Shape an Emerging Capability
Help define and scale Agentic AI leadership within one of the world's leading financial institutions.
Stay Hands-On
Continue designing and building innovative AI solutions while growing and leading talented professionals.
Work at Global Scale
Deliver AI capabilities that support multiple countries, business domains, and millions of customers.
Join a Strong Community
Become part of a 100+ member Analytics Engineering organization bringing together experts in Data Science, AI Engineering, Analytics, MLOps, and Data Management.
Equal Opportunity
Don't meet every single requirement? Don't let that hold you back. Studies show many talented professionals hesitate to apply unless they meet every qualification. If you're excited about this role and believe you can make an impact, we'd love to hear from you.
What We Offer at ING Hubs Türkiye
At ING Hubs Türkiye, we believe that your work should be fulfilling in every way. We pay attention to even the smallest details to ensure that your experience is rewarding.
Be Yourself, Be an ING'er
How to Apply
Click the application button on our careers page and submit your application through Workday.
About ING
With 65,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business.
Do you want to work at the cutting edge of what's possible and at the same time ensure you work with integrity and hold the customer's interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues?
Then there is no better place to invest your talents than at ING.
Join us. Apply today.
About ING Hubs
Following ING's strategic ambition to deliver a superior experience to its customers worldwide, the hubs network contributes to fostering efficiency and digitalization across ING. Providing concentrated expertise along with scalable and sustainable solutions, the hubs focus on straight-through processing, delivering automated services like software development, data management and retail operations.
Present in Poland, Romania, Slovakia, the Philippines, Türkiye and Spain, ING Hubs employ more than 13,000 professionals in domains such as software development, data management, operations and non-financial risk.
Discover ING Hubs Türkiye
ING Hubs Türkiye is looking for talents to join an international network of professionals. Building on an existing framework and shared mission, our up-and-coming team will bring its unique personality and skills set to provide borderless services with bank-wide capabilities.
We value strong work ethics, knowledge sharing and flexibility in our way of working – it is both our promise to you and what we look for in new colleagues.
Let's meet!