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Job Summary
The Information Systems Solutions (ISS) Organization is the enterprise function accountable for the end‑to‑end accuracy, stability, configuration, governance, controls, data integrity, and financial performance of Comcast’s residential billing ecosystem and recently expanded to Xfinity Mobile billing, supporting one of Comcast’s key growth drivers.
This role is part of the Billing Quality & Assurance function of ISS and will support Billing Platform UAT & release management across CSG and Amdocs. This will include new functionality testing for each new billing system release, along with regression testing.
This job focuses on designing test plans for product functionality and refining QA methodologies. It includes strategy development and team collaboration to align QA with product needs. The role manages regression and automated tests, reviews products for quality, and mentors junior QA engineers. It promotes best practices and evaluates new designs for quality standards.
Job Description
Responsibilities:
- Designing and executing test plans to validate new feature releases and system changes in billing systems and related software applications, with an emphasis on Amdocs CES & CSG - CCS/ACSR platforms
- Identifying and implementing test strategies to support comprehensive testing across Amdocs CES Billing, CSG Billing, related CRM & Ordering interfaces, and Customer Care modules
- Collaborating with Product Development teams to identify release requirements and new feature functionality for all scheduled billing system changes (Amdocs CES, CSG - CCS/ACSR) to ensure alignment with QA testing and validation objectives
- Reviewing and verifying new release design specifications affecting billing systems functionality, invoice accuracy, and downstream system impacts
- Managing regression testing procedures and automated test suites to maintain billing stability and data integrity across releases
- Validating end-to-end flows from order through fulfillment into billing, ensuring accurate financial outcomes
- Supporting and driving billing release management activities, including cross functional awareness, test readiness, defect triage, and release sign-off
- Performing root cause analysis and troubleshooting issues related to data quality and billing defects
- Mentoring junior QA engineers and serving as a technical leader within the QA team, providing guidance on best practices and testing techniques
- Supporting the evaluation and trial of new infrastructure designs or services, ensuring they meet quality standards
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
- Other duties and responsibilities as assigned.
Highly Preferred Skills & Qualifications
- Amdocs CES Billing System
- CSG Billing System (CCS/ACSR)
- Data Quality
- Root Cause Problem Solving
- Troubleshooting
- 4+ years in QA testing within telecom billing/BSS
- Experience with Mobile/Cellular QA & Validation testing
- Strong analytical skills
Work Location & Travel
- Virtual/ (U.S.). Travel as needed for control reviews, audits, and executive forums.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Skills
Amdocs Real-Time Billing, Billing Systems, Quality Assurance Testing
Compensation
National Pay Range: $64,821.36 USD-$151,925.06 USD Illinois Pay Range: $68,872.70 USD - $133,694.06 USD Colorado Pay Range: $72,924.03 USD - $139,771.06 USD Hawaii Pay Range: $85,078.04 USD - $127,617.05 USD Washington DC Pay Range: $93,180.71 USD - $139,771.06 USD Maryland Pay Range: $76,975.37 USD - $139,771.06 USD Minnesota Pay Range: $72,924.03 USD - $127,617.05 USD New York Pay Range: $76,975.37 USD - $151,925.06 USD Washington Pay Range: $72,924.03 USD - $145,848.06 USD New Jersey Pay Range: $81,026.70 USD - $145,848.06 USD Vermont Pay Range: $76,975.37 USD - $121,540.05 USD Massachusetts Pay Range: $81,026.70 USD - $145,848.06 USD California Pay Range: $72,924.03 USD - $135,044.50
Comcast intends to offer the selected candidate base pay within the posted range for this role at the time of posting dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit Comcast from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment.
